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How to Use Placeholders in Proactive Campaigns

Learn how to use Zendesk placeholders in Proactive Campaigns to personalize emails and SMS with user, ticket, and custom field data.

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• 397

4 minutes read

How to Personalize Mass Emails with CSV Data and Zendesk Custom Fields

Send personalized emails with the Proactive Campaigns app using CSV data, Zendesk custom fields, and placeholders.

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• 1005

4 minutes read

How to Personalize Links with Placeholders in Proactive Campaigns

Learn how to use placeholders and Zendesk custom fields to send personalized links in Proactive Campaigns email and SMS campaigns.

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• 60

4 minutes read

How to Compare Email Campaigns with Email Tracking Statistics

Need to compare email campaigns in Zendesk? Learn how to use Email Tracking Statistics to analyze up to five campaigns in one view.

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• 130

3 minutes read

How to Track Contacts in Email Automations with Proactive Campaigns

Track contacts in Proactive Campaigns automations using the Audience tab to see progress, status, and engagement at every step.

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• 129

4 minutes read

How to Export Tickets from Email Campaign

Learn how to export campaign tickets in Zendesk with Proactive Campaigns. Step-by-step guide, CSV formats, and troubleshooting tips included.

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• 106

2 minutes read