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How to Compare Email Campaigns with Email Tracking Statistics

Need to compare email campaigns in Zendesk? Learn how to use Email Tracking Statistics to analyze up to five campaigns in one view.

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3 minutes read

How to Track Contacts in Email Automations with Proactive Campaigns

Track contacts in Proactive Campaigns automations using the Audience tab to see progress, status, and engagement at every step.

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• 44

4 minutes read

How to Export Tickets from Email Campaign

Learn how to export campaign tickets in Zendesk with Proactive Campaigns. Step-by-step guide, CSV formats, and troubleshooting tips included.

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• 24

2 minutes read

How to Set Up an Easy Opt-Out for SMS Campaigns ("Reply STOP to Unsubscribe")

Configure a "Reply STOP to unsubscribe" function in Zendesk using a trigger, so users are automatically excluded from SMS campaigns.

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3 minutes read

How to Create Email Automations in Proactive Campaigns

If you want to send mass automated emails from Zendesk, Proactive Campaigns can help. Read a detailed guide on how to create automation.

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• 276

6 minutes read

How to Assign Campaign Tickets to Different Agents with a CSV

Automate Zendesk ticket assignment in mass emails. Use CSV files to route tickets to the different agents and groups with Proactive Campaigns.

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• 57

3 minutes read