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How to Assign Campaign Tickets to Different Agents with a CSV

Automate Zendesk ticket assignment in mass emails. Use CSV files to route tickets to the different agents and groups with Proactive Campaigns.

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3 minutes read

How to Fix Installation Error for GrowthDot Apps After Previous Uninstall

Learn how to resolve GrowthDot apps' installation errors in Zendesk and explore solutions including safe field deletion.

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• 47

3 minutes read

How to exclude a user from an automation when they reply in Proactive Campaigns

Step-by-step setup for excluding users from Proactive Campaign automations after they reply using Zendesk triggers and automations.

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• 48

5 minutes read

Why Your Zendesk Automation Might Not Trigger, and How to Fix It

Fix inconsistent Zendesk automations by adding the Support User Created event. Learn why automations fail and how to ensure they run for all users.

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• 46

2 minutes read

How to start an A/B test campaign in Proactive Campaigns?

Learn how to run A/B test campaigns in Proactive Campaigns for Zendesk to make data-driven decisions easily and boost email performance.

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• 155

4 minutes read

How to use placeholders in SMS campaigns?

Learn how to send personalized SMS campaigns via Proactive Campaigns for Zendesk. Use CSV uploads and placeholders to include custom links.

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• 253

3 minutes read