Email Tracking

Read this section for the peculiarities of tracking email opens in Zendesk (and more).

31 Articles in this section Written by Anastasiia Neverkovets, Natalia Zhontsa and 2 others

Yes, Email Tracking supports markdown out-of-the-box. Just install the app from the marketplace...

The Email Tracking application executes a number of activities that require to read/write...

When you create a ticket from your agent panel, Zendesk sends a notification...

In Zendesk there’s a default trigger called Notify all agents of the received...

There are times when the Email tracking app may not capture email opens....

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