Email Tracking

Read this section for the peculiarities of tracking email opens in Zendesk (and more).

32 Articles in this section Written by Anastasiia Neverkovets, Natalia Zhontsa and 2 others

Yes, Email Tracking supports markdown out-of-the-box. Just install the app from the marketplace following the instruction. If you have any...

The Email Tracking application executes a number of activities that require to read/write data. To be more specific, we: Update...

When you create a ticket from your agent panel, Zendesk sends a notification that does not contain the body of...

In Zendesk there’s a default trigger called Notify all agents of the received request. It activates when you create a...

There are times when the Email tracking app may not capture email opens. Here are some of the common reasons...

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