Do you support Markdown?Yes, Email Tracking supports markdown out-of-the-box. Just install the app from the marketplace following the instruction. If you have any...0 1188
Why do you need to read/write all user data?The Email Tracking application executes a number of activities that require to read/write data. To be more specific, we: Update...0 1210
How to track the first reply for created ticket in ZendeskWhen you create a ticket from your agent panel, Zendesk sends a notification that does not contain the body of...-1 1668
Why disable Notify all agents of received request triggerIn Zendesk there’s a default trigger called Notify all agents of the received request. It activates when you create a...1 1972
Customer opened the email but I didn’t get the read receiptThere are times when the Email tracking app may not capture email opens. Here are some of the common reasons...-2 1459