Email Tracking
for Zendesk

— Did the client open my email?

With email tracking, you’ll never have to ask that question ever again. Besides, with these metrics at hand, you can easily see which clients are active email users and what fuels their engagement.


an application for
Zendesk Support that offers
out-of-the-box email tracking

Track email opens in Zendesk and recieve email read receipts
Get internal notes with information on when the email was opened
Automatically update the internal custom field when the client opens the email
Add ‘seen’ and ‘unseen’ tags to tickets to let you create views to identify problem tickets

Enjoy automated
email tracking

Email Tracking does all the job for you! Just sit back and analyze the data. See who you should give a call to prevent any issues.

Real-time notifications

As soon as an email is opened, Email Tracking updates a custom field connected to the ticket and adds a note with corresponding information.

Additional ticket

Simply create separate views for tickets with “seen” or “unseen” types and manage them directly from your Zendesk account.

Be able to work with your customers’ information more accurately.

See full history of
email opens

With Email Tracking, you are able to retain and see the whole ticket opens history. Follow the way how, when and after which reply the ticket was opened.

Stay under cover

When you log into your agent panel and start working with tickets, we automatically hide your IP address.

That way, you can know for a fact that all opens are tracked correctly.

One-click install

Provide Email Tracking with the access to your Zendesk account in just one click without filling out any additional forms.

We use Zendesk OAuth authorization which is the most secure way to connect.

Transparent and Flat fee

Simple and clear price with no hidden additional obligations, payments, long-term agreements or other tricks.

Private data security

We don’t retain any data connected
to your agents and customers, except:

  • Your Zendesk subdomain, and its URL
  • Agents IDs and their authorization tokens
  • Agents IPs to exclude their open events
  • Tracked Ticket ID
  • Custom field IDs required for this add-on
Transparent fee

Simple pricing


per Agent/Month

Try FREE for 14-days
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