— Know what happens after you hit "Send"
Sales and customer support is a grind. Use Email Tracking to keep track of what otherwise is chaos. Get a clear understanding of your open and reply rates. See which leads are more solid and be more consistent and proactive with your outreach, so you don’t miss an opportunity.
Add structure to your day
Make the most out of
your sales and support in less time
opens with ease
The app creates an internal note with the exact time and date to let you know that the email has successfully arrived at its destination. We’re also working to let you see how many times people have opened the email and which reply they’ve opened.
Receive desktop notifications
Do you send a lot of time-dependent emails? Know if you need to send a quick reminder to an opened/not replied email instead of being anxious about it. You can turn the notifications on and off at any time.
Step up your
follow up game
Email Tracking creates a custom ticket field, updated automatically. You can create custom views around these fields to segment customers who require a follow-up, who react well to emails, and customers who require a different approach.
who can use the app
Email Tracking is seamlessly integrated into Zendesk. Therefore, you can limit access to the app according to the default settings of Zendesk. Restrict access for certain roles or define the groups who should be able to use an Email Tracking app.
Comply with the gdpr
Click a single toggle and Email Tracking will not track opens for recipients who live in the European Union. Make sure that your email sales and support activities are GDPR compliant without having to put in any effort.
Analyze performance in detail
Get a better understanding of how your replies perform.
See what macros work better, what types of replies users react to the most
and check the overall open-rate across the company and each individual agent.
The app seamlessly blacklists agents in order to prevent them from accidentally creating a read receipt. You will know for fact that email opens are tracked correctly.
Simple Installation Process
You add Email Tracking to your Zendesk Support account by merely a single click! There is no hassle of filling out any additional forms, which can be quite a time-consuming process.
Clear Pricing Structure
The app costs only 2 dollars per agent per month. And you get a free 14-day trial. There are no additional hidden payments or long-term agreements. Subscribe and cancel anytime.
Safety comes first
We don’t collect or retain any information
about you, agents or customers, except:
- Your Zendesk subdomain, and its URL
- Agents IDs and their authorization tokens
- Agents IPs to exclude their open events
- Tracked Ticket ID
- Custom field IDs required for this add-on
- Comment and Macro ID