— Did the client open my email?
With email tracking, you’ll never have to ask that question ever again. Besides, with these metrics at hand, you can easily see which clients are active email users and what fuels their engagement.
an application for
Zendesk Support that offers
out-of-the-box email tracking
Email Tracking does all the job for you! Just sit back and analyze the data. See who you should give a call to prevent any issues.
As soon as an email is opened, Email Tracking updates a custom field connected to the ticket and adds a note with corresponding information.
Simply create separate views for tickets with “seen” or “unseen” types and manage them directly from your Zendesk account.
Be able to work with your customers’ information more accurately.
See full history of
With Email Tracking, you are able to retain and see the whole ticket opens history. Follow the way how, when and after which reply the ticket was opened.
Stay under cover
When you log into your agent panel and start working with tickets, we automatically hide your IP address.
That way, you can know for a fact that all opens are tracked correctly.
Provide Email Tracking with the access to your Zendesk account in just one click without filling out any additional forms.
We use Zendesk OAuth authorization which is the most secure way to connect.
Transparent and Flat fee
Simple and clear price with no hidden additional obligations, payments, long-term agreements or other tricks.
Private data security
We don’t retain any data connected
to your agents and customers, except:
- Your Zendesk subdomain, and its URL
- Agents IDs and their authorization tokens
- Agents IPs to exclude their open events
- Tracked Ticket ID
- Custom field IDs required for this add-on