How to Update Ticket Fields via CSV While Sending Mass Emails in Zendesk with Proactive Campaigns
Want a faster way to update ticket fields in Zendesk? The Proactive Campaigns app lets you upload a CSV file and automatically apply changes to multiple tickets—no manual updates are required.
In this video, you'll learn how to prepare your CSV, import your user list, map ticket fields correctly, and launch a campaign that updates ticket data automatically. Whether you're updating subscription plans, customer types, or other custom fields, it takes just a few clicks.
Forget time-consuming edits. With Proactive Campaigns, managing ticket data is quick, accurate, and effortless.
Watch the video to see how it’s done!
