for the Retail Industry
Push sales and provide exclusive customer support together with Proactive Campaigns
Can you imagine an online store without email marketing? We definitely can’t. Retailers send tons of emails with product promotions, order details, etc. Everybody knows about Mailchimp and other tools for sending mass email campaigns. But what if you need to import data from your Zendesk to a mass email tool or use their integrations that lack functionality? We suggest using Proactive Campaigns for Zendesk as it was created mainly for Zendesk. We can quickly state that it doesn’t integrate with Zendesk Support because it is already its part.Start using the app
They are impressed with Zendesk Proactive Campaigns functionality. You can become the app’s biggest admirer too
Use cases of Proactive Campaigns for Retail Industry
Make every client aware of your sales, discounts, and more
Easily promote awareness and interest in your products using Proactive Campaigns for Zendesk. You can compile a list of customers or those who contact you once by filtering your Zendesk contacts. Then create an eye-catching and engaging email body using various formatting options, choose any ticket status, and set the assignee. Finally, schedule a campaign or send it immediately.
After a while, you can check who hasn’t replied or even hasn’t seen the email (seen/unseen status is available together with the Email Tracking app). Set up parameters and send follow-ups. Proactive Campaigns will collect replies in existing or new tickets. Finally, you can delete all tickets in one click if you don’t need them.
Collect customer feedback and improve your service
Customer retention is also an integral part of your email marketing campaigns. With Zendesk and Proactive Campaigns, your support reps can quickly remind your customers that you appreciate their loyalty and offer them rewards for their recent purchases or a discount for regular customers. Also, the app fits for sending post-purchase emails with order information or helpful tips.
Customer feedback is also handy, especially if you are looking for improvement ideas or need to separate target audiences and increase their loyalty. Proactive Campaigns will bring together all replies and rates and introduce them most conveniently for you (tables or pie chart).