Email Tracking for Retail
Suggesting colors, sizes, and product types and promoting products are daily activities that your shop performs day by day. But, Zendesk Support organizes this disordered request flow into a clear mechanism.
Did you know that a simple email tracking tool can send you a read receipt with the exact time when the email was opened? Consequently, It is easier to provide support to those who have seen your reply and follow up with those who haven’t. With the Email Tracking, you can always see who is most active and engaged.
Trusted by the biggest retailers:
Use cases of Email Tracking for
retail enterprises
Follow your sales strategy consistently using Email Tracking
The process is straightforward. First, you get a read receipt to know if your potential customer opened your email. Based on their activity, you can tailor your email marketing strategy or advance to the next sales stage for those who replied. Also, you can compose emails with URLs inside to force sales and grab more visitors to your website. As you know, it’s much easier to sell the product to those familiar with it, especially if they open the link from your letter.
Reach those who ignored your email and clean up contacts
Email Tracking shows you a percentage of bounced emails so it is easy to analyze the campaign and interest the audience in another way (special offers, discounts, etc.). Moreover, keeping your contact lists clean is essential. Regularly deleting inactive contacts not only streamlines your list but also ensures that your emails reach those who are genuinely interested. This way, your marketing efforts become more efficient and effective, ultimately driving better results.
Define the most convenient channel to inform about issues or updates
If the open email rate shown by Email Tracking is low for some reason, find another channel to inform your clients about server outages, updates, technical problems on the websites, etc. Also, you can detect the best time to send and email when your customer is the most active.
Email Tracking’s numbers
retail users
total installs
reviews
rating
The app's most killer features
Read receipts
Using Email Tracking, you can discover when your emails are opened in real-time, so you can respond promptly and improve customer satisfaction.
Link tracking
Our mail tracker app for Zendesk now lets you see which links your recipients open. Access link statistics and compare the performance of agents with internal notes for each link you monitor.
Seen/Unseen views
Keep track of your read emails and separate them from those your client haven't read. With Email Tracking, you can see when emails have been opened without opening separate tickets.
Limit access
Email Tracking apps can be used by designated groups according to Zendesk's default settings.
Get started with a free 7-day trial
No longer guess about your email destination with Email Tracking for Zendesk
Try Email TrackingTailored to fuel your growth
“Its a great for us to see the key aspects all we want of supporting emails. Frankly, it helps us a lot to manage our work and serve our customers! Highly recommend this tool!”
Are you seeking a Zendesk solution that is as unique as your business needs?
GrowthDot Enterprise is the future of email engagement! Our team is here to help you with innovative solutions to boost your business. With the Enterprise plan, you can easily scale the Email Tracking app and other tools to meet your growing needs. Let's move forward with your email strategy!
Link and email opening tracking
The Email Tracking feature helps you determine which emails performed best, as well as how many were sent, read, and responded to, based on the filters you choose. In addition, the Average Open rate, Average Bounce rate, and Average Time from Send to Open metrics can be used to plan future emailing actions.
Add to your Zendesk®
Our strength as a partner
Looking for a solution to improve support and boost sales of your retail store?
Use Email Tracking to find out if your customers are
reading your emails.
