Growthdot themes are providing non-tangible and irrevocable goods, therefore we do not perform any refunds once the order has been completed and sent. When purchasing any items from our website, you, as a customer is responsible for understanding this.
Although considering the character of the product we provide, we do recognize that exceptional circumstances can take place. Here is when we approve refund requests:
1) The product was not delivered: Due to issues with your email provider, or your mailing system, or your email server, you did not receive a delivery e-mail from us. We suggest that you contact us for further assistance. Claims that the product was not received must be submitted to our Billing department within 7 days from the date the order was placed, in written form. Otherwise, we will consider the product as received and downloaded.
2) Issues with downloading and unzipping: If for some reason you have difficulties downloading or unzipping the file, you must submit this information to the Support department. If you fail to contact us within three days, you agree that we construe silence as the successful delivery of the product. After three days pass, you will have no right to refund for the “download issue” reason.
3) Critical defects: Although we test each every product, there is always a slight possibility that some unexpected errors might happen. Such types of issues must be submitted to the Support Team. We keep the right to rectify all stated errors within 72 hours. If any defect is approved and we fail to fix it within 72 hours from the day the complaint was delivered, then we have two options to resolve the issue. Option one is a full refund to the customer without any compensation or reimbursements. Option two is to replace the product with something that is of the same value. Keep in mind that temporary access to your Help Center will be requested by our tech team. They will identify and fix the issue. If such access cannot be provided promptly, delays in the issue resolution will take place. Refusal to provide access to your Help Center will result in your inability to apply for a refund.
4) The product is not-as-described: such types of issues have to be submitted to the Support Department within 7 days from the day you made the purchase. Clear and understandable evidence that proves that the product purchased is not as described must be provided. Complains and issues that are based solely on customers' false expectations or wishes are not honored, nor considered.