Terms of service

APP TERMS OF SERVICE AND CONDITIONS OF USE

Proactive Campaigns
Email Tracking
GDPR Compliance
Purge My Zendesk
NPS and Survey
Kanban Pro

Proactive Campaigns

Last edition 30/11/2023

These Apps Terms of Use and Conditions of Use (hereinafter - the "Terms") are a legally binding agreement between User (hereinafter - "User", "You") and PE Dmytro Lazarchuk, supported by the GrowthDot (hereinafter - "Company", "We").

These Terms govern your access and use of this Application (hereinafter - the "App"), as well as all text, data, information, software and other content (together "Content") and services (hereinafter "Services") on Zendesk (hereinafter "Zendesk", "Platform").

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

Before using this App, we recommend you read these Terms in detail. By installing this App, you agree to these Terms, and you agree to comply with and be bound by any applicable specific, supplemental or third-party licenses or terms while using this App.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

If you have questions or complaints with respect to these Terms or the Content as well as the Services, find a Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

We reserve the right to make any changes to these Terms. To keep aware of any current changes, we recommend you pay attention to the notifications you receive directly through the app or via your email address.

We may also update, change, suspend or discontinue the use or even existence of this App. We will warn you about such change, discontinuation or suspension with a 30-day prior notice via notifications in the App and incoming emails.

Subject

The App – Proactive Campaigns – is designed to easily segment customers and send them automated e-mails in one click. The User may determine targeted groups and send customized messages to customers based on their interactions with their business. The User also has the option to postpone the time of sending the email.

Content and Communication

We try to maintain the Content of the App for our Users to the fullest and most accessible extent. We also make our efforts to ensure the authenticity and relevance of all materials. By using this App, you agree to receive emails and notifications from us by electronic means based on data we have received from you personally and / or from public sources. The ways we collect and process your personal data we use to communicate with you and to receive your consent to, you can find in GrowthDot Privacy Policy.

Intellectual Property

Trademarks, marks for goods and services, brands, logos registered in accordance with applicable law and copyright objects (texts, visual images, etc.) posted on the Platform are the property of the Platform or the Clients of the Platform. Nothing may be construed as the right or permission to use any of the trademarks, as well as any other material posted on the Platform, without the consent of the Platform as the copyright holder.

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your payment of applicable subscription fees, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Provide the list of criteria to easily segment customers.
Establish mechanisms to send massive, automated emails, track customer responses automatically as well as enable automated ticket tagging.
Grant the possibility to create e-mail campaigns, pin lists and CVS file, check the status or make an assignment.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/proactive-campaigns/ to read more about the Plans available.

Additionally, we oblige not to share User’s personal information with the third parties as well as with the Platform. We have the right to check and review User’s personal information on the matter of belonging to the User. If we have substantial reasons to think the information does not belong to the User, we will immediately suspend to provide Services until the User refutes. We also reserve the right to stop providing the aforementioned Services partially or in full if it contradicts the applicable law.

User’s Rights and Obligations

As a User you agree to use the App only for the purposes permitted by the Terms, Platform policies and any applicable laws; provide reliable data concerning your personal information; understand your sole responsibility to protect confidentiality of your password, email address and other data you share during your use of the App; respect users’ rights as well as their privacy while using the Platform.

As a User you are also responsible for the data you provide and for the security measures uploaded on your device while using the App. The User shall bear main responsibility for the data of their customers, including but not limited to the maintenance of lawful bases for customers’ data processing via the App and Zendesk.

The User is responsible for setting the respective criteria to segment customers, track their responses, define the list of tags subjected tickets. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. The User is entitled to a 7-day-trial-period. To use the functionality of the App after the trial period is expired, the User is subject to a subscription fee payment, which shall be performed on regular basis (monthly\yearly) online according to the information provided on the screen. The subscription fee differs from the Plan the User has chosen. The current subscription fee prices for each Plan are available at https://growthdot.com/proactive-campaigns/.

Your non-use of the App and change Plan into the cheaper one cannot be considered the grounds to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the subscription fee payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

We shall not be liable for any direct or indirect damages, costs, losses or liabilities incurred as a result of your access, use, inability to use or modify the Content of the App. We are not responsible for the support of the material specified on the Platform, as well as for making corrections, updates or complete or partial changes. All materials on the App may be changed without prior notice to Users.

General disclaimer

Use of this App as well as the Content and the Services are at your own risk. Everything in the App is provided to you on “as is” and “as available” basis without warranty or condition of any kind. The potential risks during your Use of the App may result in any of the following: failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct or theft, destruction, alteration of your data or unauthorized access to records; loss and damage of accuracy, suitability or currency of any information of the App, the Services or any of its Services related products (including third-party material and advertisements on the App); unexpected costs incurred as a result of your using the App, the Services and\or the Content; services in respect to links which are provided for your convenience on the App during your using the Platform.

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

The Company in the process of carrying out its activities is guided by the laws of the United States. Any disputes or claims that may arise in connection with or as a result of using the App will be resolved in accordance with the rules and regulations of applicable law by the courts of the State of California.

Users who use, download, install the App, being outside the US, additionally agree to comply with the laws of the host country and to be liable within the limits set by the applicable law. The Company also reserves the right to restrict the content of the App to any person or specific geographical area at any time without prior notice to the User.

Other

These Terms, together with GrowthDot Terms of Service constitute the entire agreement between the User and the Company. By these provisions, we confirm that there are no contractual obligations or provisions other than those clearly stated in this agreement.

If any provision of these Terms becomes invalid or is deemed invalid, the remaining provisions shall remain in force as before and shall act as if the provision were declared invalid or unenforceable, never contained in these Terms.

To the extent that these Terms conflict with Platform’s Terms of Use and\or other related documents that govern the use of the Platform, Zendesk Terms of Use will prevail with respect to your use of the App on the Platform.

Email Tracking

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – Email Tracking – is designed to track emails, starting from time emails have been opened, what device the User’s customer use to open email to statistics and tracking-off setting for customers of GDPR&CCPA-subjected area. The User can receive notifications and reminders as to the emails and tickets sent, analyze the customer preferences based on the accurate data.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Track the emails sent on the User defined criteria.
Collect and analyze information about the emails.
Provide the User with in-depth statistics.
Grant the opportunity to suspend\prohibit tracking User’s customers in GDPR&CCPA-subjected area.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/zendesk-email-tracking/ to read more about the Plans available.

User’s Rights and Obligations

The User is responsible for defining the criteria for further tracking and any other settings available in the App. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

Termination

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

GDPR Compliance

Last edition 09/07/2025

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – GDPR Compliance for Zendesk – is designed to quickly and easily process the User’s customer request about their data. Specifically, the App can anonymize, delete and retrieve data, prepare customers’ data for downloading. The User receives the tools to make their use of the Platform GDPR compliant.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your payment of applicable subscription fees, we hereby grant you, for your commercial and personal purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Anonymize User’s personal information they shared on the Platform.
Delete User’s personal information they shared on the Platform.
Send as well as upload anonymized User’s personal information to the User in the CVS file.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/gdpr-compliance-for-zendesk/ to read more about the Plans available.

Additionally, we oblige not to share User’s personal or business-sensitive information with third parties as well as with the Platform. We treat all data processed within the App as confidential and will not disclose it except where required by law or to fulfill our obligations under these Terms. We have the right to check and review User’s personal information on the matter of belonging to the User. If we have substantial reasons to think the information does not belong to the User, we will immediately suspend to provide Services until the User refutes. We also reserve the right to stop providing the aforementioned Services partially or in full if it contradicts the applicable law.

User’s Rights and Obligations

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the subscription payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

Purge My Zendesk

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – Purge my Zendesk – is intended to provide the service of one-click data destruction. The User determines data categories to delete, presses the respective button and the groups of data are easily and quickly erased from Zendesk. The app is aimed at ensuring compliance with privacy and safety standards by removing customer data, previous activities, outdated information with no purpose to further storage.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your payment, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main obligation to permanently delete User data from Zendesk, in particular tickets, users, and organizations. The amount of data to delete shall be determined by the User. Once deleted data cannot be restored.

User’s Rights and Obligations

The User is responsible for determining data categories, which will be subject to deletion. Failure to determine the data carefully may result in destruction the data you need to.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. To use the functionality of the App on Zendesk the User is subject to a one-time payment after App installation. The payment shall be performed online according to the information provided on the screen. Your non-use of the App cannot be considered the ground to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

NPS and Survey

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App - NPS and Survey for Zendesk – is designed to provide the services of in-app surveys, feedback, and rating forms to maintain continuous interaction with the customers and create up-to-date snapshots of their preferences. The User determines which survey to use, sets filters on who can access the results, what language to translate the results into, what reports to prepare, adds branding, and more.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your regular subscription payment, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Provide the User with 4 types of Zendesk survey forms, multilingual content.
Collect and schematically depict the results of surveys.
Prepare in-app reports, space for notes and branding.

User’s Rights and Obligations

The User is responsible for determining the aspects of the survey, including but not limited to the subject, target audience, language, and other indicators, permitted by the functionality of the App. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. The User is entitled to a 7-day-trial-period. To use the functionality of the App after the trial period is expired, the User is subject to a subscription fee payment, which shall be performed on regular basis (monthly\yearly) online according to the information provided on the screen. Your non-use of the App cannot be considered the ground to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

Kanban Pro

Last edition 05/08/2026

These Terms govern your access to and use of the Kanban Pro application (hereinafter - the "App"), as well as all text, data, information, software and other content (together, "Content") and services (hereinafter - the "Services") provided through Zendesk (hereinafter - "Zendesk", "Platform").

The Terms contain important information regarding your rights and obligations, as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

Before using this App, we recommend that you read these Terms in detail. By installing or using the App, you agree to these Terms and to comply with any applicable specific, supplemental or third-party licenses or terms while using the App.

If you disagree with these Terms, you must stop using the App and uninstall it.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

If you have questions or complaints with respect to these Terms, the Content or the Services, use the Contact us form on our official website, write to [email protected], or call +1 888 866 7471.

We reserve the right to amend these Terms. Material changes will be communicated through the App, by email, or by publication on our website. Unless a shorter period is required by law or necessary to address security, legal or technical risks, material changes will take effect no earlier than 30 days after notice.

We may update, change, suspend or discontinue the App or any part of the Services. Where reasonably possible, we will provide 30 days prior notice of a material discontinuation of the paid App.

Subject

The App - Kanban Pro - is designed to display, organize, create and manage Zendesk tickets on visual Kanban boards. Depending on the User's Zendesk permissions, App configuration and subscription plan, the User may create personal or shared boards, apply filters, create tickets, move tickets between columns, update ticket status, assignee and tags, apply macros, and send replies. Actions performed through the App may update live Zendesk ticket data in real time.

Content and Communication

We try to maintain the Content of the App for our Users to the fullest and most accessible extent and make reasonable efforts to ensure the authenticity and relevance of the materials we provide.

By using the App, you agree to receive service-related emails and notifications from us by electronic means. Marketing communications will be sent only where permitted by applicable law and may be unsubscribed from. Information about how we collect and process personal data for communication purposes is available in the GrowthDot Privacy Policy.

Intellectual Property

Trademarks, service marks, brands, logos and copyright-protected materials posted on the Platform are the property of Zendesk, the Company, the User, or their respective owners. Nothing in these Terms grants a right or permission to use any trademark or other protected material except as necessary to use the App in accordance with these Terms.

The Company retains all rights, title and interest in and to the App, the Services, their design, source code, documentation and related intellectual property. The User retains all rights, title and interest in Customer Data.

In case of unauthorized infringement of copyright or other intellectual property rights, the responsible party shall be liable in accordance with applicable law.

Our Responsibilities

Subject to your compliance with these Terms and payment of applicable subscription fees, we grant you, for your internal business purposes, a limited, revocable, non-transferable, non-sublicensable and non-exclusive license to access and use the App during the subscription term.

At the User's request, with the User's authorization and on the User's behalf, we undertake to provide the following main functionality:

Display Zendesk tickets as cards on personal or shared Kanban boards.
Allow the User to create and manage multiple boards, filters and status columns based on Zendesk data and workflows.
Allow authorized Users to create tickets and perform supported ticket operations directly through the App, including changes to status, assignee and tags, applying macros and sending replies.
Reflect supported actions performed through the App in Zendesk in real time, subject to Zendesk availability, APIs and the User's permissions.
Respect Zendesk group permissions, ticket visibility and App access restrictions made available through the Platform.
Provide reasonable technical support and investigate reproducible defects reported by the User.

The exact list of functionality and support obligations may differ depending on the plan selected by the User. Please refer to https://growthdot.com/zendesk-kanban-pro/ for the current description of features and plans.

If we confirm that a defect in the App caused an unintended modification of Zendesk ticket data, we will use commercially reasonable efforts to investigate the incident, stop further unintended changes and assist the User with remediation to the extent technically feasible. This obligation does not apply to changes caused by User instructions, User configuration, Zendesk, third-party integrations, compromised credentials or actions outside the Company's reasonable control.

We reserve the right to suspend or stop providing the Services if continued provision would violate applicable law, create a material security risk, or result from the User's material breach of these Terms. Where the circumstances permit, we will provide prior notice and a reasonable opportunity to cure.

Customer Data and Confidentiality

For the purposes of these Terms, "Customer Data" means ticket content, comments, requester and agent information, custom fields, tags, attachments, macros, board settings and other information submitted to, accessed through, or modified in Zendesk by or on behalf of the User through the App.

Customer Data remains the property of the User or the relevant third party. The Company will access and use Customer Data only to provide, secure, maintain, support and improve the App, to comply with the User's documented instructions, and to meet legal obligations. The Company will not sell Customer Data or use it for third-party advertising.

The Company will treat Customer Data and other non-public business, technical or commercial information disclosed by the User as confidential. The Company will not disclose such information to third parties except to personnel and service providers who need access to provide the Services and are subject to confidentiality obligations, where the User authorizes disclosure, or where disclosure is required by law. Where legally permitted, the Company will notify the User before making a legally compelled disclosure.

Confidentiality obligations do not apply to information that is or becomes public without breach of these Terms, was lawfully known without restriction before disclosure, is received lawfully from a third party without confidentiality obligations, or is independently developed without use of the other party's confidential information.

The App is designed to use Zendesk as the system of record and not to maintain a separate permanent copy of Zendesk ticket content in the ordinary course of operation. Limited configuration data, account information, access-control information, technical logs, identifiers and diagnostic information may be processed or retained where necessary to operate, secure, troubleshoot and support the App.

Where the Company processes personal data on behalf of the User, such processing will be governed by a separate Data Processing Agreement signed by the parties. The Data Processing Agreement is not incorporated into these Terms. In the event of a conflict, the signed Data Processing Agreement will prevail solely with respect to personal data processing.

Data Security and Security Incidents

The Company will maintain reasonable and appropriate administrative, technical and organizational safeguards designed to protect Customer Data against unauthorized access, use, disclosure, alteration, loss or destruction, taking into account the nature of the App, the data processed and the risks involved.

Access to Customer Data by Company personnel will be limited to persons who require access to perform their duties and will be subject to confidentiality and security obligations. The Company will use commercially reasonable measures to protect credentials, authentication tokens and connections used by the App.

If the Company confirms unauthorized access to or acquisition, alteration, loss or disclosure of Customer Data under the Company's control (a "Security Incident"), the Company will notify the User without undue delay, provide reasonably available information about the nature and likely consequences of the Security Incident, take reasonable steps to contain and remediate it, and reasonably cooperate with the User. Notice of a Security Incident is not an admission of fault or liability.

The User remains responsible for securing its Zendesk account, managing agent and administrator permissions, promptly removing access for unauthorized users, and protecting passwords, API credentials and devices under the User's control.

User’s Rights and Obligations

As a User, you agree to use the App only for purposes permitted by these Terms, Zendesk policies and applicable law; provide accurate account and billing information; protect the confidentiality of your passwords, email address, credentials and devices; and respect the rights and privacy of customers, agents and other Platform users.

The User is responsible for Customer Data and for maintaining an appropriate legal basis for processing personal data through the App and Zendesk. The User represents that it has the authority to authorize the Company and the App to access and perform the configured operations on the User's Zendesk account.

The User is responsible for configuring boards, filters, columns, permissions, macros and other App settings, and for reviewing actions before they are executed. Moving a card, applying a macro, sending a reply or making another supported change may immediately modify a live Zendesk ticket. Incorrect configuration or User action may therefore result in unintended ticket changes.

The User must not use the App to introduce malicious code, circumvent access controls, interfere with the App or Platform, access data without authorization, or perform unlawful, abusive or fraudulent activities.

The User is entitled to receive and use the Services available under the selected plan in accordance with these Terms.

Payment terms

Installation of the App is provided without charge. The User is entitled to a 7-day free trial. After the trial period, continued use of paid functionality is subject to a recurring subscription fee based on the selected plan and the number of agents with access to the App, as displayed during purchase or in the Zendesk Marketplace.

Current pricing and plan information is available at https://growthdot.com/zendesk-kanban-pro/. Fees are charged through the applicable billing channel and are non-refundable except where required by law, expressly stated in the applicable refund policy, or provided under the Limited Warranty section below.

Non-use of the App or a decision to downgrade during a paid subscription period does not by itself create a right to a refund. For payment questions, use the Contact us form, write to [email protected], or call +1 888 866 7471.

Termination

You may terminate this Agreement at any time by uninstalling the App, discontinuing use, cancelling the subscription through the applicable billing channel, or requesting termination. Termination of the App does not affect your use of Zendesk.

If you terminate during a valid subscription period, prepaid fees are not refunded except where required by law or expressly stated in these Terms or the applicable refund policy.

Upon termination, the User's right to use the App ends. The Company will cease authorized access to the User's Zendesk account and will handle any Customer Data in its possession in accordance with the GrowthDot Privacy Policy, Security Policy and any separately signed Data Processing Agreement. Provisions that by their nature should survive termination, including confidentiality, intellectual property, payment obligations, liability limitations and dispute provisions, will survive.

Limited Warranty

During a paid subscription, the Company warrants that the App will perform materially in accordance with its published documentation under normal authorized use. This warranty does not cover issues caused by misuse, unsupported configurations, changes made by the User or third parties, Zendesk or third-party service outages or API changes, or circumstances outside the Company's reasonable control.

If the User reports a material non-conformity with sufficient information for the Company to reproduce it, the Company will use commercially reasonable efforts to correct the issue or provide a reasonable workaround. If the Company is unable to restore materially conforming functionality within a reasonable period, the User may terminate the affected subscription and request a pro-rata refund of prepaid fees for the period after termination. This is the User's exclusive contractual remedy for breach of this limited warranty.

Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profit, revenue, goodwill or anticipated savings, arising out of or related to the App, even if advised that such damages were possible.

The Company is not responsible for ticket changes or losses caused by the User's instructions or configuration, actions of the User's agents or administrators, compromised User credentials, Zendesk outages or API behavior, third-party integrations, or other events outside the Company's reasonable control.

The Company remains responsible for direct damages to the extent caused by its material breach of these Terms, negligence, willful misconduct, or failure to comply with the confidentiality and security obligations expressly stated in these Terms.

Except for liability that cannot be limited by law, the Company's total aggregate liability arising out of or relating to the App and these Terms will not exceed the fees paid or payable by the User for the App during the 12 months immediately preceding the event giving rise to the claim. For claims arising from the Company's breach of the Customer Data and Confidentiality section or a Security Incident caused by the Company's failure to maintain the safeguards required by these Terms, the aggregate limit will be two times that amount.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

General disclaimer

Except for the Limited Warranty and other express obligations stated in these Terms, the App, Content and Services are provided on an "as is" and "as available" basis. The Company does not warrant that the App will be uninterrupted, error-free, compatible with every Zendesk configuration, or immune from delays caused by the Platform, internet services or third parties.

Kanban Pro depends on Zendesk, Zendesk APIs and the User's Zendesk configuration. Changes to Zendesk functionality, permissions, APIs or policies may affect the availability or operation of the App. The Company will use commercially reasonable efforts to adapt the App where practicable but does not control Zendesk or third-party services.

No disclaimer in these Terms reduces the Company's express confidentiality, security, remediation, limited warranty or liability obligations stated above.

Jurisdiction and applicable law

The Company, in carrying out its activities, is guided by the laws of the United States. Any dispute or claim arising in connection with or as a result of using the App will be resolved in accordance with applicable law by the courts of the State of California, unless mandatory law requires otherwise.

Users who access, download, install or use the App outside the United States must also comply with the laws applicable in their jurisdiction. The Company reserves the right to restrict the availability of the App to any person or geographic area where required by law or reasonably necessary to manage legal or security risks.

Other

These Terms, together with the GrowthDot Privacy Policy, Security Policy, applicable order or subscription information, and any separately signed Data Processing Agreement, constitute the agreement governing the User's use of Kanban Pro. A separately signed document will prevail over these online Terms only to the extent it expressly states that it overrides them.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect, and the invalid provision will be interpreted or replaced to the minimum extent necessary to make it enforceable while preserving its intended purpose.

A failure or delay by either party to enforce a provision is not a waiver of that provision. The User may not assign these Terms without the Company's prior written consent, except in connection with a merger, reorganization or sale of substantially all assets, provided the assignee assumes the User's obligations. The Company may assign these Terms in connection with a merger, reorganization, sale of business or transfer of the App.

To the extent these Terms conflict with Zendesk terms or policies governing the User's use of Zendesk, Zendesk terms will prevail solely with respect to the Platform. These Terms will continue to govern the relationship between the User and the Company regarding Kanban Pro.