Definitely a must-have for customer follow-up, it is very easy to use and gives much-needed information about the notes sent to the clients. And they have amazing customer support, the helpdesk has been great and supportive in helping us understand the app. Thank you!
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Meet our friendly Zendesk experts
Andrii Kolisnyk
Sales and Support Manager at GrowthDot
Andrew's journey as a Support Manager has just started in the Growthdot Team. Though it is his first experience in customer service, he proved to be very diligent in his work. Moreover, Andrew's light-hearted nature and optimism help him provide the best support service possible because he knows that his client's happiness is the best reward he could ever hope for. The words of gratitude are the thing Andrew is striving for and will not stay idle till he gets it.
Alina Velychko
Sales and Support Manager at GrowthDot
Hi there! My name is Alina and I work at GrowthDot as a sales and account manager. I enjoy working with people and sharing my experience about finding the right approach to each customer. It has always been a great inspiration for me. As a result, I started writing out the key insights from my work to help other sales or support reps address the needs of their customers better. See some of my notes in the Sales and Customer Service categories of our GrowthDot blog 😉
Join 10,000+ satisfied customers that already improved their customer support quality by 30%
- These guys really rock! They are always so supportive and attentive to any kind of feedback from us. Then, you can see their new features and you can feel how they did put a lot of focus on your words. Amazing. Proactive Campaigns is a huge example of our words.
- Fantastic app that allows us to determine exactly when to follow up with the customer and to troubleshoot when we can see no read-receipts are generated.
- The app is a great help to work GDPR compliant. The team around the app is very helpful and takes suggestions for improvement and wishes of their customers into account.
- We have had our help centre customised to our requirement and I can say they have done a great job. Their approach has been professional and we will definitely consider them for our Wallboards and reporting requirements. I would like to thank Ira Haida for all the support for our project.
- It does exactly what it says it will do, and there is now HTML support. It fills a gap in Zendesk's features that otherwise would require both a very expensive feature (customer lists) and a third party app like Mailchimp. I'm very happy with this app so far.
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