Send mass email
campaigns from

Proactive customer support is the key to gaining more satisfied customers. And the best way to address your customers’ issues proactively is by using mass outbound emailing and follow-ups.

Proactive Campaigns enables you to easily segment customers into targeted lists and send mass follow-up campaigns in just one click. The precious time can be spent on more important business activities. So, why not let the system automatically send out personalized follow-ups, and streamline replies for you? All features are available directly from Zendesk, regardless of the plan.

Install Proactive Campaigns directly to your Zendesk.

Add to my Zendesk
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Simple customer segmentation

Choose specific criteria to filter the customer base

Spend hours on sharing the necessary updates with your customers no more! Just pick the criteria you like and create a list of customers to filter your contact database. Plus, you can choose one, two, or more criteria for the list.

Adding contacts list
Campaigns list
Proactive customer support tools

Bulk create tickets and send out mass follow-ups

As soon as you’ve created a customer list, you can design a personalized email campaign. Adjust the campaign to suit the target audience and run it in one click. The system will automatically start creating tickets on the customers’ behalf and sending email notifications. Moreover, there’s no need to activate additional settings or integrations to start using the features. With Proactive Campaigns, all these ready-to-use emailing tools are available right from your Zendesk - in just a few clicks!

Automation of the main support processes

Automatically track customer responses

As your customers receive and reply to the email campaign, Zendesk will automatically pick them up and organize them to suit the existing record structure perfectly. No chance of scattered or lost data!

Simple campaign tickets search

Enable automated ticket tagging

As Zendesk automatically collects customer responses and neatly organizes them in the system, it will also add relevant tags depending on the campaign the customer responded to. Another huge time-saver for your support team!

Ticket tagging
Import CSV file
Specify target audience

Choose a list or import a CSV file

Specify your target audience when creating an email campaign. Pick the list with filtered contacts or tickets (created in the plugin beforehand). Or, import a file with the customer data into the plugin when creating an email campaign and proceed further with the process.

Email formatting

Design creative emails for any campaign

Want to be remembered for the email campaigns you send? Add virtually any formatting to your email body with the WYSIWYG Editor. Moreover, you can add even more visual tweaks to your email by uploading attachments up to 40 MB in size. Now, your mass updates and follow-ups can be as creative as you want - make your emails stand out with Proactive Campaigns.

Email formatting
Ticket with Status
Every ticket status available

Create Zendesk tickets with any status or assignee you want

With Proactive Campaigns, Zendesk will automatically pick up the customer responses and raise tickets on their basis (what you already know). In your turn, choose specific agents, their groups, or brand to assign the ticket to. Any ticket status is available for setting up, too. What is more, send your emails on behalf of any email address of your choice!

Contact list sharing

Distribute customer lists and campaigns

With Proactive Campaigns, you not only have an opportunity to share previously created customer lists but also transmit the already set campaigns in a few clicks. Once created, the contact list can be made public and, therefore, available to all the agents of your domain.

This means that the agents won’t need to adjust campaigns to suit the target audience all over again. The data is saved automatically, and no extra work has to be done.

Contact List Sharing
Backend running

Roll campaigns without your presence

Run the campaigns from our backend on request. It excludes all the limitations and allows keeping campaigns in progress with a closed browser and running a few of them simultaneously.

Campaign Schedule
Campaign schedule

Choose a specific time to run campaigns

This feature lets you focus on other things besides running the campaign itself. We allow users to set a specific time and date to start their follow-up campaign in advance. And the best thing is that you don’t have to monitor the process from the beginning to the end. All you need to do is check the result afterward.

No need to export data

All functions are
totally free

Available for all pricing plans

Easy to use and navigate

High performance preserved

Maintain the API limits of Zendesk

There are Zendesk apps or integrations that significantly influence the API limits and can decrease them, which can affect the performance of your Zendesk and other integrations.

The availability and price of such applications are usually limited to the plan you’re using. Although, that’s not the case of Proactive Campaigns! The app doesn’t affect the API limits of Zendesk. Thus, it’s completely safe to set up and available with any Zendesk plan. Enjoy!

Security first

Proactive Campaigns cares about data safety

Your data is absolutely safe when using Proactive Campaigns. Yes, you just install it to your primary Zendesk account as an add-on and use it directly from your profile. Campaigns and all the other kinds of app activities are run and tracked in your browser.

And our app doesn’t provide any link to external sources. So, via Proactive Campaigns, we have no access to your Zendesk and customer data, as well as API and other security keys. Your data is completely safe - it’s a fact.

Expand your Zendesk opportunities

Proactive Campaigns

Lite Plan


Per agent per month

Buy Lite

For only $5/agent/month, you get:

  • Up to 1000 emails per campaign
  • Run campaigns offline
  • Run as many campaigns as you need
  • Share contact lists and campaigns
  • Import CSV files with users
  • Schedule campaigns or set up triggers
  • Assign campaigns to groups, agents, or brands
  • Choose the brand to be assigned to the tickets created during the email campaign
  • Choose the address to send the emails from
  • Upload attachments to your campaign email templates
  • Add special formatting in the text editor

Pro Plan


Per agent per month

Buy Pro

For only $15/month per agent, you get:

  • Everything in Lite
  • Unlimited emails and campaigns

Handle mass email
campaigns in Zendesk
with ease

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