Send mass email
Proactive customer support is the key to gaining more satisfied customers. And the best way to address your customers’ issues proactively is by using mass outbound emailing and follow-ups.
Proactive Campaigns enables you to easily segment customers into targeted lists and send mass follow-up campaigns in just one click. The precious time can be spent on more important business activities. So, why not let the system automatically send out personalized follow-ups, and streamline replies for you? All features are available directly from Zendesk, regardless of the plan.
Install Proactive Campaigns directly to your Zendesk.Add to my Zendesk
Simple customer segmentation
Choose specific criteria to filter the customer base
Spend hours on sharing the necessary updates with your customers no more! Just pick the criteria you like and create a list of customers to filter your contact database. Plus, you can choose one, two, or more criteria for the list.
Proactive customer support tools
Bulk create tickets and send out mass follow-ups
As soon as you’ve created a customer list, you can design a personalized email campaign. Adjust the campaign to suit the target audience and run it in one click. The system will automatically start creating tickets on the customers’ behalf and sending email notifications. Moreover, there’s no need to activate additional settings or integrations to start using the features. With Proactive Campaigns, all these ready-to-use emailing tools are available right from your Zendesk - in just a few clicks!
Automation of the main support processes
Automatically track customer responses
As your customers receive and reply to the email campaign, Zendesk will automatically pick them up and organize them to suit the existing record structure perfectly. No chance of scattered or lost data!
Simple campaign tickets search
Enable automated ticket tagging
As Zendesk automatically collects customer responses and neatly organizes them in the system, it will also add relevant tags depending on the campaign the customer responded to. Another huge time-saver for your support team!
Every ticket status available
Create Zendesk tickets with any status you want
With Proactive Campaigns, Zendesk will automatically pick up the customer responses and raise tickets on their basis (what you already know). In your turn, just choose any ticket status for the campaign you’re setting up. Thus, Zendesk will create new tickets with the exact resolution status you’ve chosen.
Proactive Campaigns PRO
Do you want to save even more time being proactive with Zendesk? Then, subscribe to the PRO version of Proactive Campaigns. New sharing and scheduling options are just what you need to increase your performance and handle customer issues even faster! Check them out below:
Contact list sharing
Distribute customer lists and campaigns
Now, you not only have an opportunity to share previously created customer lists but also transmit the already set campaigns in a few clicks. Once created, the contact list can be made public and, therefore, available to all the agents of your domain.
This means that the agents won’t need to adjust campaigns to suit the target audience all over again. The data is saved automatically and no extra work has to be done.
Roll campaigns without your presence
In a FREE version, you should always keep the tab with your emailing campaign open. If you accidentally close it, everything will stop. It has to be followed by manual restarting of the whole process, which causes immense downtime.
But not anymore. With the PRO version, you can run the campaigns from our backend on request. It excludes all the limitations and allows keeping campaigns in progress with a closed browser and running a few of them simultaneously.
Choose a specific time to run campaigns
This feature lets you focus on other things besides running the campaign itself. In the PRO version, we allow users to set a specific time and date to start their follow-up campaign in advance. And the best thing is that you don’t have to monitor the process from the beginning to the end. All you need to do is check the result afterward.
No need to export data
All functions are totally free
Available for all pricing plans
Easy to use and navigate
High performance preserved
Maintain the API limits of Zendesk
There are Zendesk apps or integrations that significantly influence the API limits and can decrease them, which can affect the performance of your Zendesk and other integrations.
The availability and price of such applications are usually limited to the plan you’re using. Although, that’s not the case of Proactive Campaigns! The app doesn’t affect the API limits of Zendesk. Thus, it’s completely safe to set up and available with any Zendesk plan. Enjoy!
Proactive Campaigns cares about data safety
Your data is absolutely safe when using Proactive Campaigns. Yes, you just install it to your primary Zendesk account as an add-on and use it directly from your profile. Campaigns and all the other kinds of app activities are run and tracked in your browser.
And our app doesn’t provide any link to external sources. So, via Proactive Campaigns, we have no access to your Zendesk and customer data, as well as API and other security keys. Your data is completely safe - it’s a fact.