How to Send Follow-up Emails with Proactive Campaigns for Zendesk
Keeping in touch with your customers is key to building strong relationships, especially when some don’t respond to your first outreach. The Proactive Campaigns app makes sending timely, automated follow-up emails simple and efficient, so you never miss a chance to reconnect.
In this video, we guide you through setting up follow-up campaigns quickly. You’ll learn how to:
- Enable the follow-up trigger to activate automatic follow-ups
- Filter completed campaigns to identify which ones need a follow-up
- Select the right tickets to target based on whether they were seen, unseen, or replied to
- Create a personalized follow-up campaign with customized messaging
- Schedule or run your follow-up campaign instantly
- Share campaigns with other agents for smooth collaboration
With these tools, you can effortlessly re-engage customers, increase response rates, and improve overall satisfaction — all without a lot of manual work.
