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‘Created At’ and ‘Updated At’ fields as list conditions explained

Find out where to view ‘Created At’ and ‘Updated At’ fields in Zendesk tickets and users, and how to use them as list conditions.

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2 min read

Does the GDPR Compliance have a soft delete option or a recycle bin?

Learn about the GDPR Compliance app’s deletion process and how deleted contacts are managed in Zendesk’s soft delete system.

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• 195

1 min read

Does the GDPR Compliance app have a whitelist option?

Discover how the GDPR Compliance app handles agents and user anonymization, and why there’s no whitelist option for exclusions.

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• 142

1 min read

How to delete Zendesk attachments with the GDPR Compliance add-on

Need to delete Zendesk attachments? Learn how to use the GDPR Compliance add-on to free up storage, ensure compliance, and manage attachments with ease.

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6 min read

How to Retrieve Data from Zendesk

Need to download contact or ticket data from your Zendesk? That's not a problem with our GDPR Compliance app. Here is a guide!

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6 min read

How to Add a User, Ticket, and Organization list in GDPR Compliance for Zendesk

Easily create a contact, ticket, or organization list before bulk data processing in GDPR Compliance for Zendesk. Check out how to do this!

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• 610

7 min read