CRM and Deals for the Manufacturing Industry

Streamline your manufacturing sales pipeline directly in Zendesk

Manage deals, distributors, and customer relationships without switching tools.

With CRM and Deals for Zendesk, manufacturing companies can organize their sales pipeline, track opportunities, and align sales with support teams for better results.

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Trusted by manufacturing companies

The Challenge

Manufacturing sales processes are complex

Managing Complex Sales Pipelines

Manufacturers deal with distributors, wholesalers, and enterprise customers. Tracking deals across different stages without a structured system can lead to missed opportunities.

Lack of Visibility Between Sales and Support

Sales and support teams often work in silos. Without shared visibility, important customer information gets lost, affecting both customer experience and deal success.

Long Sales Cycles and Follow-Ups

Manufacturing deals often take weeks or months to close. Without proper tracking, follow-ups can be delayed or forgotten.

Difficulty Tracking Opportunities and Revenue

Companies struggle to maintain a clear overview of deal value, pipeline health, and expected revenue.

Why This App Works for This Industry

Solution Overview for every challenge

Centralized deal management inside Zendesk

Track all deals, customers, and interactions in one place. Manage your pipeline without switching between CRM and support tools.

Visual pipeline for better control

Use a clear, visual pipeline to track deal stages from initial inquiry to final purchase, ensuring no opportunity is missed.

Seamless collaboration between teams

Connect tickets with deals to give sales and support teams full context of every customer interaction.

Advanced tracking and reporting

Monitor deal progress, forecast revenue, and analyze performance with built-in analytics.

Need better control over your sales process?

Visual Sales Pipeline

Deal & Contact Management

Ticket and Deal Integration

Advanced Reporting & Analytics

Customizable Workflows

Seamless Zendesk Integration

Check More Pricing

7-days FREE trial

Totally free for 1 pipeline with 2 stages

Starts at

$0 per month

per agent with app access

Free Trial

via Zendesk marketplace

Use cases

Real scenarios, real results

Manage distributor and partner relationships

Manufacturers rely heavily on distributors and partners. CRM and Deals help you track every interaction, deal stage, and opportunity in one place.

Key Features for This Use Case

Deal management

Store and organize all distributor deals.

Contact tracking

Keep detailed records of partners and clients.

Pipeline visualization

Track deal progress step by step.

Notes and activity tracking

Log every interaction for better relationship management.

Track long and complex sales cycles

Manufacturing deals often include multiple steps, negotiations, approvals, and custom requirements. CRM and Deals ensure nothing is missed.

Key Features for This Use Case

Pipeline stages

Customize stages to match your sales process.

Reminders and follow-ups

Stay on top of every deal.

Timeline view

Track deal history and progress.

Analytics

Measure how long deals stay in each stage.

Align sales and support teams

Customer support interactions often influence purchasing decisions. CRM and Deals connects tickets with deals for better collaboration.

Key Features for This Use Case

Ticket integration

Link support tickets to deals.

Shared visibility

Give both teams full customer context.

Internal notes

Collaborate without leaving Zendesk.

Activity tracking

Monitor all communications in one place.

Forecast revenue and monitor performance

Understanding your pipeline helps you plan manufacturing stages and sales strategies more effectively.

Key Features for This Use Case

Deal value tracking

Monitor potential revenue.

Pipeline analytics

Analyze performance across stages.

Custom reports

Generate insights tailored to your business.

Agent performance tracking

Evaluate sales team effectiveness.

Deal forecasting

The app builds a sales plan based on previous activity

Upsell and cross-sell to existing customers

Your current customers and partners are the best candidates for new product lines or upgrades. CRM and Deals helps identify upsell opportunities based on past interactions and deal history.

Key Features for This Use Case

Customer history tracking

Understand past purchases and interactions.

Segmentation

Identify high-value customers.

Deal creation

Quickly create new opportunities.

Notes and insights

Use historical data to personalize offers.

Customer testimonials

What manufacturing teams say

Great addition of the kanban board. Used previously CRM for sales and deals and were totally satisfied with it. Now, our team also uses boards for managing tickets, it's much more convenient and the support flow became 100% smoother. Truly recommend!

Anonymous

10 months ago

★★★★★ Verified Zendesk review

Manufacturing Industry

I’m really happy with this CRM. It’s simple to implement and very user-friendly. While the conversion tracking is still evolving, it’s already making a real difference in our ability to monitor performance and support each agent’s work. The integration within Zendesk is seamless, and it truly helps streamline the sales process. A great addition to any team looking to boost efficiency and stay on top of opportunities.

Giulia ⛵

11 months ago

★★★★★ Verified Zendesk review

Manufacturing Industry

Loved this app during the trial period. We will be upgrading to the paid version to better manage our leads for upselling. Would recommend as a cost effective solution for managing leads in the pipeline!

Anonymous

almost 2 years ago

★★★★★ Verified Zendesk review

Manufacturing Industry

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