Transparent and simple pricing system
The best apps should be affordable for your best customer support
Check your customers’ behavior
per month
per month
- Email opening tracking
- Exact date & time of email opens
- Read receipts & opening timeline
- Device detection
- Seen/Unseen views
- GDPR compliance
per month
per month
- Everything in Lite
- Link & attachment tracking
- Advanced link tracking statistics
- 15 custom fields for filtering statistics
- Compare agent effectiveness
- 30-day tracking history
- Priority phone & chat support
Pricing Plan Feature Comparison
| Feature | Lite Plan | Pro Plan |
|---|---|---|
| Key features | ||
| Email Opening Tracking | ✓ | ✓ |
| Send emails at the best time for reply | ✓ | ✓ |
| Device detection | ✓ | ✓ |
| Read receipts | ✓ | ✓ |
| Followers tracking | ✓ | ✓ |
| Stay GDPR compliant | ✓ | ✓ |
| Tracking remains active | 10 days | 30 days |
| Track links and attachment | — | ✓ |
| Zendesk Customization | ||
| Set tracking options | ✓ | ✓ |
| Seen/Unseen views | ✓ | ✓ |
| Control agent permissions | ✓ | ✓ |
| Data and Analytics | ||
| Custom fields to filter statistics | 1 | 15 |
| Statistics and Analytics | ✓ | ✓ |
| Detailed Mailed Tracks Statistic | ✓ | ✓ |
| Link tracking statistics | — | ✓ |
| Compare your agent’s effectiveness | — | ✓ |
| Services & Support | ||
| Training and onboarding | 1 session | 4 sessions |
| Dedicated support | Email & Chat Support | Phone & Priority Support |
Perform email marketing from Zendesk®
per month
per month
- Mass email campaigns
- CSV contact import
- Share options between Zendesk agents
- Basic campaign statistics
per month
per month
- Everything in Lite
- Advanced filtering & segmentation
- Template Editor
- A/B Testing
- Detailed campaign statistics
- SMS campaigns
per month
per month
- Everything in Pro
- Unlimited email templates
- Unlimited A/B testing
- Unlimited SMS Campaigns
- Unlimited mass emails campaigns
- Automated email & ticket workflows
- High-speed campaign sending
- Advanced automation
- Priority support & onboarding
Pricing Plan Feature Comparison
| Feature | Lite Plan | Pro Plan | Enterprise Plan |
|---|---|---|---|
| Key Features (Email Marketing) | |||
| One-time email campaigns | ✓ | ✓ | ✓ |
| Scheduled campaigns | ✓ | ✓ | ✓ |
| Detailed Campaign Analytics | ✓ | ✓ | ✓ |
| Email campaigns testing | ✓ | ✓ | ✓ |
| Background campaigns running | ✓ | ✓ | ✓ |
| Emails per one campaign | Up to 1000 emails/campaign | More than 1000 emails/campaign | Unlimited |
| SMS Campaigns | Up to 10 | Up to 100 | Unlimited |
| A/B Testing NEW! | — | Up to 3 split A/B tests | Unlimited |
| Automated campaigns | — | — | ✓ |
| Fast campaigns delivery | — | — | ✓ |
| Zendesk Integrations | |||
| Share customer lists and campaigns with agents in the app | ✓ | ✓ | ✓ |
| Bulk ticket one-time update (internal notes) | ✓ | ✓ | ✓ |
| Placeholder validation | ✓ | ✓ | ✓ |
| Assign tickets to groups, agents, or brands | ✓ | ✓ | ✓ |
| Import CSV customer base | Only user fields | Ticket and user fields | Ticket and user fields |
| Ticket fields update via CSV file | — | ✓ | ✓ |
| Add Customer experience metrics (CSAT) | — | ✓ | ✓ |
| Automated ticket update (internal notes) | — | — | ✓ |
| Create ticket list based on status | — | ✓ | ✓ |
| Email Marketing & Design | |||
| Macros availability | ✓ | ✓ | ✓ |
| Special text formatting | ✓ | ✓ | ✓ |
| Image upload | — | ✓ | ✓ |
| Code-Based Templates | Up to 3 | Up to 50 | Unlimited |
| Template Editor | — | 50 templates | Unlimited |
| Services & Support | |||
| Training and onboarding | — | 1 session | 4 sessions |
| Dedicated support | — | Email & Chat Support | Phone & Priority Support |
| Extended Knowledge base | — | — | Available |
Delete, anonymize and retrieve users’ data swiftly
- Up to 75K tickets/day
- Bulk anonymization of tickets and users
- Bulk deletion of tickets and users
- Data retrieve for a single ticket
- Ticket Unmerge
- Ticket, user and organizational lists including combined lists
- Everything in Standard
- Up to 250K tickets/day
- External ID anonymization
- Nameless requester replacement and tags added after anonymization
- Up to 20 automations so recurring requests run without an agent
- Modified data retrieve without custom fields
- Everything in Premium, plus
- 100 automations to cover every recurring process
- High-speed data treatment for large ticket volumes
- Unlimited preference presets per process type
- Redact Attachments included — no add-on purchase required
- Bulk Retrieve included — no add-on purchase required
Supercharge GDPR Compliance with Add-Ons
Bulk Export + First 3 GB for free
Zendesk Bulk Export for Tickets & Users.
Learn more100 GB
Retrieve huge amount of data.
200 GB
Retrieve all the data from your Zendesk instance at once.
Custom
Request suitable amount of data based on your storage.
Redact Attachments + First 3 GB for free
Zendesk Bulk Export for Tickets & Users.
Learn more50 GB
Often used for 1000+ attachments.
100 GB
Often used for saving Zendesk Storage.
150 GB
Empty whole Zendesk Storage.
Pricing Plan Feature Comparison
| Feature | Standard | Premium | Enterprise |
|---|---|---|---|
| Data management | |||
| Ticket Unmerge | ✓ | ✓ | ✓ |
| Bulk anonymization | ✓ | ✓ | ✓ |
| External ID Anonymization | — | ✓ | ✓ |
| Add tags after the users’ anonymization | — | ✓ | ✓ |
| Replace the original ticket requester with a nameless user for ticket anonymization | — | ✓ | ✓ |
| Retrieve Options | |||
| Data retrieve by Single Ticket | Single ticket | ✓ | ✓ |
| Bulk retrieve | ✓ | With add-on | 200 GB/month |
| Modified data retrieve without custom fields | — | ✓ | ✓ |
| Advanced Settings | |||
| Preference preset | 1 per process | 20 per process | Unlimited |
| Combined lists | ✓ | ✓ | ✓ |
| Ticket, user, and organizational lists | ✓ | ✓ | ✓ |
| Set processes for individual users/tickets | ✓ | ✓ | ✓ |
| Control agent permissions to start GDPR processes | ✓ | ✓ | ✓ |
| Reports | ✓ | ✓ | ✓ |
| High-speed data treatment | — | — | ✓ |
| Automations | — | Up to 20 automations | 100 automations |
| List sharing | — | ✓ | ✓ |
| Process Preferences Sharing | — | ✓ | ✓ |
| Zendesk Storage Management | |||
| Bulk deletion | ✓ | ✓ | ✓ |
| Redact Attachments by Type | — | With add-on | ✓ |
| Redact Attachments allowance | — | With add-on | 150 GB/month |
| Export tickets with attachments | — | ✓ | ✓ |
| Service and Support | |||
| Dedicated support | 1 session | 4 sessions | Unlimited + dedicated CSM |
| Training and onboarding | Email & Chat Support | Phone & Priority Support | Custom onboarding + quarterly compliance review |
Manage your Zendesk tickets effectively
per month
- More than 5 Statuses
- More than 10 Boards
- Integration with Zendesk tickets
- Restrictions Management
Pricing Plan Feature Comparison
| Feature | Kanban Plan |
|---|---|
| Key Features | |
| Drag-and-Drop Ticket Management | ✓ |
| Personal Boards | ✓ |
| Shared Boards | ✓ |
| Multi-Board Management | ✓ |
| Custom Status Columns based on Zendesk Statuses | ✓ |
| Advanced filtering | ✓ |
| Access Management | ✓ |
| Services & Support | |
| Training & Onboarding | 4 sessions |
| Dedicated account manager | ✓ |
| Customization | |
| Extra customization to suit your business | ✓ |
Record tutorials and send video requests to your clients
per month
- Record Unlimited Video messages
- Video expire in 90 days
- 5 minutes per videos
- Video analytics
- Customized video page
per month
- Record Unlimited Video messages
- Video expire in 12 month
- 20 minutes per videos
- Video analytics
- Customized video page
- Advanced video tagging system
- No limits
- Customizing services
- Free onboarding and trainings
- Deep integration with analytics tools
- Advanced video tagging system
Pricing Plan Feature Comparison
| Feature | Lite Plan | Pro Plan | Enterprise |
|---|---|---|---|
| Key Features | |||
| Video messages quantity | Unlimited | Unlimited | Unlimited |
| Video expiration | In 90 days | In 12 months | Unlimited |
| Video duration | 5 minutes | 20 minutes | Unlimited |
| Reports | ✓ | ✓ | ✓ |
| Video library | ✓ | ✓ | ✓ |
| Customized video page | ✓ | ✓ | ✓ |
| Video requests | ✓ | ✓ | ✓ |
| Video tagging | — | ✓ | ✓ |
| Services & Support | |||
| Custom feature development | — | — | ✓ |
| Training and onboarding | 1 session | 1 session | 4 sessions |
| Dedicated support | Email & Chat Support | Email & Chat Support | Phone & Priority Support |
Track your sales process from Zendesk® Support
per month
- 1 Pipeline
- 2 Stages
- 2 custom fields
- Reports
per month
- 5 Pipelines
- 7 Stages
- 5 custom fields
- Upload Attachments
per month
- Everything in Lite
- Automated Deal Movement
- Unlimited Products
- Free onboarding and trainings
Pricing Plan Feature Comparison
| Feature | Free Plan | Lite Plan | Pro Plan |
|---|---|---|---|
| Key Features | |||
| Pipelines | 1 | 5 | Unlimited |
| Stages | 2 | 7 | Unlimited |
| Custom Fields | 2 | 5 | Unlimited |
| Products | 20 | 100 | Unlimited |
| Customer Profile | ✓ | ✓ | ✓ |
| Reports | ✓ | ✓ | ✓ |
| Access Management | ✓ | ✓ | ✓ |
| Upload attachments | — | ✓ | ✓ |
| Data export | — | — | ✓ |
| Automated deal movements | — | — | ✓ |
| Services & Support | |||
| Training and onboarding | — | 1 session | 4 sessions |
| Dedicated account manager | — | — | ✓ |
| Customization | |||
| Extra customization to suit your business | — | — | ✓ |
Take a few steps to fully erase information from Zendesk®
- Delete users
- Delete tickets
- Delete organizations
Access real-time insights effortlessly with the Zendesk® NPS and Survey app
- 4 types of zendesk® survey forms
- Frequency Limits
- Multilingual content
- In-app Statistics
- Unlimited amount of satisfaction surveys
- Branding
Delete, anonymize and retrieve users’ data swiftly
- Retrieve huge amount of data
- Include or exclude conditions
- Bulk and individual export
- 0.59$ per GB
- Retrieve all the data from your Zendesk instance
- Bulk and individual export
- Include or exclude conditions
- For big data storage
- 0.49$ per GB
Delete, anonymize and retrieve users’ data swiftly
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- 0.45 $ per GB
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- For big data storage
- 0.43 $ per GB
Monitor each email opening and receive notifications
per month
- Track the accurate time of email openings
- Get the notification inside every ticket
- Tag tickets as seen/unseen
- See the full history of ticket opens
One solution for sending millions of emails simply
Free trial available
Free trial available
- Send as many emails as you need in one go
- Add special formatting in the text editor
- Check email campaign statuses
- Run campaigns offline
Create customer lists and send email campaigns directly from Jira
Power up your Zendesk® help center
(extra payment for customization)
- Customizable colors and icons
- Compatible with all browsers
- Advanced article formatting options
- Table of Contents and Sidebar Navigation Prev Next buttons and Alerts
- Social pages URLs
- Free installation
(extra payment for customization)
- Customizable colors and icons
- Compatible with all browsers
- Advanced article formatting options
- Table of Contents and Sidebar Navigation Prev Next buttons and Alerts
- Social pages URLs
- Free installation
Just a dark screen that fits to your helpdesk
- Perfectly fit Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, HelpScout, Gorgias, Front, and Jira helpdesk platforms
- Reduce the harm of blue light on your eyes
- Soft colors help to focus on your work
- Adjust brightness and contrast
- The nightshift option switches colors to warm
GrowthDot Suite Pro for Zendesk®
- Proactive Campaigns (Lite)
- Email Tracking (Lite)
- GDPR Compliance (Standard)
Check your customers’ behavior
per month
per month
- Email opening tracking
- Exact date & time of email opens
- Read receipts & opening timeline
- Device detection
- Seen/Unseen views
- GDPR compliance
per month
per month
- Everything in Lite
- Link & attachment tracking
- Advanced link tracking statistics
- 15 custom fields for filtering statistics
- Compare agent effectiveness
- 30-day tracking history
- Priority phone & chat support
Perform email marketing from Zendesk®
per month
per month
- Mass email campaigns
- CSV contact import
- Share options between Zendesk agents
- Basic campaign statistics
per month
per month
- Everything in Lite
- Advanced filtering & segmentation
- Template Editor
- A/B Testing
- Detailed campaign statistics
- SMS campaigns
per month
per month
- Everything in Pro
- Unlimited email templates
- Unlimited A/B testing
- Unlimited SMS Campaigns
- Unlimited mass emails campaigns
- Automated email & ticket workflows
- High-speed campaign sending
- Advanced automation
- Priority support & onboarding
Delete, anonymize and retrieve users’ data swiftly
- Up to 75K tickets/day
- Bulk anonymization of tickets and users
- Bulk deletion of tickets and users
- Data retrieve for a single ticket
- Ticket Unmerge
- Ticket, user and organizational lists including combined lists
- Everything in Standard
- Up to 250K tickets/day
- External ID anonymization
- Nameless requester replacement and tags added after anonymization
- Up to 20 automations so recurring requests run without an agent
- Modified data retrieve without custom fields
- Everything in Premium, plus
- 100 automations to cover every recurring process
- High-speed data treatment for large ticket volumes
- Unlimited preference presets per process type
- Redact Attachments included — no add-on purchase required
- Bulk Retrieve included — no add-on purchase required
Manage your Zendesk tickets effectively
per month
- More than 5 Statuses
- More than 10 Boards
- Integration with Zendesk tickets
- Restrictions Management
Record tutorials and send video requests to your clients
per month
- Record Unlimited Video messages
- Video expire in 90 days
- 5 minutes per videos
- Video analytics
- Customized video page
per month
- Record Unlimited Video messages
- Video expire in 12 month
- 20 minutes per videos
- Video analytics
- Customized video page
- Advanced video tagging system
- No limits
- Customizing services
- Free onboarding and trainings
- Deep integration with analytics tools
- Advanced video tagging system
Track your sales process from Zendesk Support
per month
- 1 Pipeline
- 2 Stages
- 2 custom fields
- Reports
per month
- 5 Pipelines
- 7 Stages
- 5 custom fields
- Upload Attachments
per month
- Everything in Lite
- Automated Deal Movement
- Unlimited Products
- Free onboarding and trainings
Take a few steps to fully erase information from Zendesk®
- Delete users
- Delete tickets
- Delete organizations
Access real-time insights effortlessly with the Zendesk® NPS and Survey app
- 4 types of zendesk® survey forms
- Frequency Limits
- Multilingual content
- In-app Statistics
- Unlimited amount of satisfaction surveys
- Branding
Delete, anonymize and retrieve users’ data swiftly
- Retrieve huge amount of data
- Include or exclude conditions
- Bulk and individual export
- 0.59$ per GB
- Retrieve all the data from your Zendesk instance
- Bulk and individual export
- Include or exclude conditions
- For big data storage
- 0.49$ per GB
Delete, anonymize and retrieve users’ data swiftly
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- 0.45 $ per GB
- First 3 GB for free
- Bulk and individual removal
- Include or exclude conditions
- For big data storage
- 0.43 $ per GB
Monitor each email opening and receive notifications
per month
- Track the accurate time of email openings
- Get the notification inside every ticket
- Tag tickets as seen/unseen
- See the full history of ticket opens
One solution for sending millions of emails simply
Free trial available
Free trial available
- Send as many emails as you need in one go
- Add special formatting in the text editor
- Check email campaign statuses
- Run campaigns offline
Create customer lists and send email campaigns directly from Jira
Power up your Zendesk® help center
(extra payment for customization)
- Customizable colors and icons
- Compatible with all browsers
- Advanced article formatting options
- Table of Contents and Sidebar Navigation Prev Next buttons and Alerts
- Social pages URLs
- Free installation
(extra payment for customization)
- Customizable colors and icons
- Compatible with all browsers
- Advanced article formatting options
- Table of Contents and Sidebar Navigation Prev Next buttons and Alerts
- Social pages URLs
- Free installation
Just a dark screen that fits to your helpdesk
- Perfectly fit Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, HelpScout, Gorgias, Front, and Jira helpdesk platforms
- Reduce the harm of blue light on your eyes
- Soft colors help to focus on your work
- Adjust brightness and contrast
- The nightshift option switches colors to warm
GrowthDot Suite Pro for Zendesk®
- Proactive Campaigns (Lite)
- Email Tracking (Lite)
- GDPR Compliance (Standard)
Your requirement is not on the list?
Let us know and we’ll see what we can do for you!
1000+ happy customers worldwide evaluated our exceptional support
What our customers say
The app is a great help in working the GDPR compliant. The team around the app is very helpful and takes suggestions for improvement and wishes of their customers into account.
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