How to Quickly Personalize Emails in Zendesk with Placeholder Auto-Input - Proactive Campaigns
Personalizing emails in Zendesk doesn’t have to be complicated. With the new Placeholder Auto-Input feature in Proactive Campaigns, you can now insert placeholders automatically while creating your emails or editing templates.
Simply type {{ and a dropdown will appear with all available placeholders, including custom fields.
Search, select, and insert — it’s fast, accurate, and eliminates the need to switch tabs, dig through Admin settings, or copy field IDs. Light agents can now access placeholders without asking managers, making personalization accessible for everyone on your team.
