How to Automatically Send Zendesk CSAT Surveys After Ticket Closure - NPS and Survey App

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Collect customer feedback automatically by sending a CSAT survey whenever a Zendesk ticket is closed. With the NPS & Survey app, you can set up this workflow in just a few steps.

Quick steps:

1. Open NPS and Survey in your Zendesk and click Create Survey.
2. Give your survey a name and select 5-Star Rating as the survey type.
3. Customize your survey question, localization, additional questions, and appearance.
4. On the fourth step, open the Quick Start tab.
5. Select the premade trigger option When a ticket is closed.
6. Add an email subject and optional message that will appear above the survey.
7. Click Create Trigger to activate automatic survey sending.
8. Choose whether to add survey responses as private notes and apply tags in Zendesk.

That’s it! Your CSAT survey is now ready to be sent automatically after every closed Zendesk ticket, so you can collect customer feedback without any manual follow-up.