Seamless Workflows Across Support, Sales & Marketing in Zendesk
Learn how Zendesk teams can improve collaboration, prevent missed follow-ups, and streamline customer communication — all within Zendesk.
Join GrowthDot and Zendesk experts for a practical webinar on solving real workflow challenges across support, sales, and marketing teams.
Who Is This Webinar For?
Customer Support Teams
Improve ticket ownership, collaboration, and visibility across departments inside Zendesk Support.
Sales & Account Management Teams
Track opportunities directly from Zendesk tickets and keep customer context connected across the entire sales process.
Marketing & Operations Teams
Coordinate campaigns, outage communication, and internal updates without leaving Zendesk.
Speakers Section
Zendesk Marketplace developers with nearly 10 years of experience building apps that extend Zendesk workflows for support, sales, and marketing teams worldwide.
LinkedIn
Industry expert sharing best practices for Zendesk workflow optimization, collaboration, and customer communication.
LinkedInWebinar Program
Support teams often spot upsell or renewal opportunities first — but without the right process, those opportunities disappear.
In this session, we’ll demonstrate how to:
- Connect support and sales inside Zendesk
- Create and manage deals directly from tickets
- Share customer context between teams
- Build customizable sales pipelines in Zendesk
- Reduce manual communication between support and sales
Learn how teams can collaborate visually on VIP escalations, technical requests, and multi-step customer workflows without losing context.
In this session, you’ll discover how to:
- Create Kanban-style ticket boards in Zendesk
- Manage ticket ownership between teams
- Track workflow stages visually
- Prevent dropped communication during escalations
- Monitor whether customers opened important emails
Featured Apps:
- Kanban Pro for Zendesk
- Email Tracking for Zendesk
Service outages, product updates, and urgent announcements require fast and consistent communication across teams.
We’ll show how to:
- Send bulk email campaigns directly from Zendesk
- Notify affected customers instantly
- Share internal updates with support agents
- Use Zendesk ticket tags for campaign targeting
- Keep support, sales, and marketing aligned in real time
Featured Apps
CRM and Deals
- Sales
- Support
Connect CRM sales pipelines to your Zendesk Support smoothly. Best alternative to Zendesk Sell!
Kanban Pro
- Support
Pin and move tickets through the Kanban board. Define and remove roadblocks to your team’s productivity.
Email Tracking
- Sales
- Support
Know how your promotions and sales emails are being received by your customers by tracking email opens.
Proactive Campaigns
- Sales
- Support
- Marketing
Send promo letters and other types of emails that help you to boost your sales. Create drip campaigns and mass follow ups easily.
Stay Updated on Upcoming Zendesk Webinars
Get practical Zendesk workflow tips, product updates, webinar announcements, and real use cases for customer support automation, sales collaboration, and email communication inside Zendesk.
