NPS and Survey for the Technology industry

Understand customer loyalty and improve your product with feedback surveys directly from Zendesk

Collect actionable feedback at the right moment and learn how customers truly feel about your product.

NPS, CSAT, feature feedback, onboarding surveys, and many other customer insights can be easily gathered with NPS and Survey for Zendesk inside Zendesk.

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Trusted by tech companies

The Challenge

Surveys help support, product, and customer success teams make data-driven decisions

Understanding Product Experience

Tech products often have complex functionality, and customers may face difficulties while using them. Without structured feedback, teams cannot easily identify issues or friction points.

Measuring Customer Loyalty

Technology companies rely heavily on long-term relationships and subscriptions. Without measuring loyalty, it becomes difficult to identify promoters, passives, and detractors.

Evaluating Support Performance

Customer support teams interact with users every day, but companies often lack clear insight into how satisfied customers are with the assistance they receive.

Collecting Feedback from Global Customers

Technology companies serve international users, which means surveys must support multiple languages and localized feedback.

Why This App Works for This Industry

Solution Overview for every challenge

NPS surveys to measure customer loyalty

Automatically send Net Promoter Score surveys from Zendesk to measure how likely customers are to recommend your product.

CSAT surveys after support interactions

Send satisfaction surveys after ticket resolution to evaluate customer service quality and identify areas for improvement.

Custom feedback questions for product insights

Add text feedback or additional questions to learn more about how customers experience your features.

Multilingual surveys for global audiences

Translate surveys into multiple languages so international users can respond comfortably and accurately.

Need to understand your customers better day by day?

Survey Statistics

Customer Feedback Analysis

Multilingual Surveys

Custom Survey Questions

Branding and Custom Design

Legendary Support from GrowthDot

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Use cases

Real scenarios, real results

Measuring customer loyalty with NPS

Technology companies rely on loyal users to drive growth. NPS surveys help identify which customers are promoters, passives, or detractors. By sending NPS surveys regularly, product and customer success teams can track loyalty trends and identify areas where the product experience needs improvement.

Key Features for This Use Case

NPS surveys

Measure how likely customers are to recommend your product.

Survey reports

Analyze promoters, passives, and detractors.

Survey statistics

Track score changes over time.

Automatic placeholders

Send personalized surveys automatically.

Zendesk ticket integration

See survey responses directly inside tickets.

Evaluating support experience with CSAT

Customer satisfaction after support interactions is one of the most important metrics for technology companies. With CSAT surveys in Zendesk, companies can evaluate how satisfied customers are with each resolved ticket.

Key Features for This Use Case

CSAT surveys

Collect feedback using 5-star or yes/no ratings.

Text feedback

Allow customers to explain their ratings.

Internal notes

View responses directly inside Zendesk tickets.

Survey statistics

Evaluate performance by agent or support team.

Filters and reports

Analyze responses by date, group, or agent.

Product feedback after feature releases

Tech companies release updates regularly. Surveys help determine how users respond to new features and improvements.

Key Features for This Use Case

Custom survey questions

Ask users specific questions about new features.

Text feedback

Collect detailed suggestions from customers.

Survey reports

Analyze feedback trends after releases.

Multilingual surveys

Gather feedback from international users.

Statistics

Track responses and average scores.

Identifying churn risks

Negative survey responses often indicate potential churn. Early detection allows teams to resolve issues before customers leave.

Key Features for This Use Case

Detractor identification

Quickly identify dissatisfied customers.

Survey responses inside tickets

Support teams can immediately follow up.

Reports and filters

Analyze negative responses by segment.

Text feedback

Understand why customers are unhappy.

Zendesk integration

All survey data stays within your support platform.

Customer testimonials

What tech teams say

Great functionality to use multiple questions in one survey; support team is also very productive.

Anonymous

★★★★★ Verified Zendesk review

Tech Industry

Ready-Made Surveys for Every Use Case

Speed up your workflow with professionally designed
survey forms that integrate seamlessly with Zendesk.

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