How to use the Links Tracking Feature in the Email Tracking
Besides tracking emails, you also are allowed to track links while sending them in Zendesk. Learn how to do this.
4 min read
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The Link Hasn't Been Tracked. What to do?
Did you notice your link hadn’t been tracked? So, let’s try to handle this together in the article and find out what went wrong.
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How Not to Track Users or/and Organizations
This article explains how to configure Email Tracking triggers to disable email tracking for contacts and organizations.
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How Long Does the App Keep Tracking Sent Emails?
There is a specific period when your emails are tracked. Find out how long internal notifications are available in the Email Tracking app.
4 min read
The Difference Between Access Control Inside the Application and App's Restrictions in Zendesk
Access Control is used to restrict agents from using the app's options. App's Restriction enables access to the app in general.
4 min read
Email Tracking for Zendesk
