How to create a view for read or unread tickets in Zendesk
To filter all tickets that have email that customer haven't read, you can create a view by setting the conditions specified in this instruction.
1 minutes read
What we may help you with?
Do you track repeated email opens?
If you send an email to which a customer has to go back to multiple times, Email Tracking will only capture the first time they opened and email.
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Can I limit the usage of the app to specific agents?
Limiting the usage to specific agents is possible only after you purchase a subscription. Follow the instruction to learn how to limit usage of the app.
3 minutes read
Customer opened the email but I didn’t get the read receipt
It may happen that you don't receive a read receipt when the customer opens your email. There are only two cases when this can happen.
2 minutes read
Email Tracking for Zendesk
