What we may help you with?

I can’t check the statistics for campaigns in the Email Tracking app. Why?

Here is the answer to the question: Why I can't check the statistics for some campaigns in Email Tracking? There is some nuance to check out.

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1 minutes read

How to enable macro and trigger statistics view for agents

Macro and trigger dropdown filters can be viewed by agents with special permission. Check out how to extend agent's rights.

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• 680

2 minutes read

How to track email opens for tickets updated by Automations

You can track tickets created via zendesk automations. Read this guide to learn how to view ticket opens with the Email Tracking add-on.

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• 857

4 minutes read

Can I track the email main receiver and CC separately?

A response to frequently asked questions about the possibility of tracking the main receiver of the email letter and CC in Email Tracking.

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• 714

1 minutes read

The Email Tracking HTML image tag is visible in the incoming messages. Why?

Sometimes client see the shortcodes in messages. The tag visibility is a huge problem.Changing formatting options is a solution to avoid it.

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• 1037

2 minutes read

How to view the best time for the ticket reply

Email Tracking can help you find the best time for your agents to answer to customers or follow them up. See this guide to learn where you can find the feature.

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• 803

1 minutes read