Articles by Karina Kulishova

Published Articles 42
Latest Article March 24, 2026

Customer First Strategy: Benefits, Examples & How to Apply It

Explore the transformative impact of a customer first strategy. Uncover the essentials and master the art of putting customer first.

October 25, 2025 10 minutes read

How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns

Send personalized, clickable product links in Zendesk emails using Proactive Campaigns, CSV imports, and dynamic placeholders.

October 3, 2025 6 minutes read

What Is Omnichannel Customer Service? Strategy, Use Cases, Benefits & Tips

See real omnichannel customer service examples and discover how omnichannel customer support can create seamless, satisfying experiences.

September 9, 2025 13 minutes read

Zendesk Email Marketing: How to Engage Customers Directly from Your Help Desk

Explore how Zendesk email marketing helps you send smarter, more relevant messages. Tools, tips, and real examples inside.

August 1, 2025 9 minutes read

How Zyxel streamlined global GDPR deletion requests with GDPR Compliance

Discover how Zyxel uses GDPR Compliance for Zendesk to manage daily deletion requests and maintain global data compliance.

July 18, 2025 6 minutes read

How Yodo1 cut email costs and boosted player engagement with Proactive Campaigns

Discover how Yodo1 saved thousands on email outreach and re-engaged players using Proactive Campaigns for Zendesk.

July 7, 2025 6 minutes read

How Pixartprinting scaled communication in 6 languages with Proactive Campaigns

See how Pixartprinting scaled multilingual communication with Proactive Campaigns for Zendesk, saving time and boosting team autonomy.

June 20, 2025 5 minutes read

How MOIA automates ticket deletion in Zendesk with GDPR Compliance

See how MOIA keeps their Zendesk clean and compliant using the GDPR Compliance app — fast, easy, and automated.

May 29, 2025 4 minutes read

How Green Man Gaming made customer service more self-sufficient with Proactive Campaigns

Discover how Green Man Gaming used Proactive Campaigns for Zendesk to send quick bulk updates directly from their support team.

May 16, 2025 4 minutes read