Hi, I’m Karina, a Content Marketing Manager at GrowthDot. I write about marketing, CX, customer support workflows, and Zendesk optimization. I also share insights on our GrowthDot apps for Zendesk that help teams manage tickets, automate tasks, and improve support efficiency.
Master your SMS marketing campaigns with some practical strategies. Explore the benefits and drawbacks, and choose the right software.
Ensure your business meets global standards with our GDPR compliance checklist for US companies. Navigate legal requirements and enhance your data protection.
Read our in-depth comparison of GDPR vs CCPA to discover the key differences and similarities between the two.
Explore how AIMS360 improved customer support with the Video Reply app for Zendesk. Gain insights from the Customer Success Leader.
Discover the essentials of sales pipeline management and how they fuel sales success. Get the best insights and strategies on pipeline management.
Discover the best customer service books to improve your skills and knowledge. Our guide covers the best books on customer service for exceptional service.
Unlock the power of empathy in customer service. Learn how to empathize with customers for stronger connections and exceptional experiences.
Explore our in-depth manual on Customer Service Quality Assurance. Learn effective strategies, best practices, and tools for top-notch customer support.
Dive into common sales problems and discover effective solutions to tackle these sales issues. Useful tips are in the article.
