How to view the best time for the ticket reply
We’ve recently created a feature that enables users to identify the best time of replying to a customer’s email. To make this work, our systems analyze each recipient’s responses, specifically, at which times they are the most active, and display the time frame that is the most favorable for your follow-ups.
To see the best time to reply window, you should:
1. Go to the Views tab, find the necessary ticket, and click on it.
2. You will see the best time to reply in the right column. And that’s it! Now, you can communicate with your customers more effectively without much effort.
