Manufacturing Industry Kanban Pro

Visualize your support workflow and resolve tickets faster

Transform your Zendesk ticket management into a clear, visual process.

With Kanban Pro for Zendesk, manufacturing companies can organize tickets, track progress in real time, and improve collaboration across support and operations teams.

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Trusted by manufacturing companies

The Challenge

Tons of tickets are difficult to track

Limited Visibility Into Ticket Progress

Traditional ticket views make it hard to understand the current status of requests, especially across multiple teams and departments.

Managing High Volumes of Requests

Manufacturers receive tickets related to orders, technical issues, maintenance, and logistics. Without a structured workflow, tickets can easily be missed or delayed.

Lack of Coordination Between Teams

Support, operations, and technical teams often work separately, leading to delays in resolving issues and a lack of transparency.

Bottlenecks in Processes

Without a clear overview, it’s difficult to identify where tickets are getting stuck, slowing down resolution times, and impacting customer satisfaction.

Why This App Works for This Industry

Solution Overview for every challenge

Visual Kanban board for full transparency

View all tickets as cards on a Kanban board. Each column represents a stage in your workflow, giving you instant visibility into ticket progress.

Drag-and-drop ticket management

Easily move tickets between stages to reflect real-time updates and keep workflows organized.

Custom boards for different operations

Create boards for support, maintenance, logistics, or internal requests, tailored to your manufacturing processes.

Improved collaboration and accountability

Ensure teams stay aligned by visualizing ownership, priorities, and workloads.

Need better control over your support workflow?

Visual Kanban Board

Drag-and-Drop Ticket Management

Custom Status Columns

Multi-Board Management

Advanced Filtering

Access & Permission Control

Check More Pricing

7-days FREE trial

Get the benefits of organized work

Starts at

$6 per month

per agent with app access

Free Trial

via Zendesk marketplace

Use cases

Real scenarios, real results

Manage support tickets across departments

Manufacturing companies often handle tickets from customers, distributors, and internal teams. Kanban Pro provides a centralized, visual way to manage all requests.

Key Features for This Use Case

Visual board

See all tickets in one place.

Custom columns

Match ticket stages to your workflow.

Filtering

Display only relevant tickets.

Shared boards

Collaborate across teams.

Track maintenance and service requests

Equipment maintenance and service requests require careful tracking across multiple stages. Kanban Pro helps visualize each step from request to resolution. You can ensure that nothing is overlooked.

Key Features for This Use Case

Drag-and-drop

Move tickets through maintenance stages.

Status columns

Reflect real-time progress.

Multi-board setup

Separate boards for different service teams.

Visibility

Track all requests at a glance.

Identify and eliminate workflow bottlenecks

Delays in manufacturing support processes can impact operations and customer satisfaction. Kanban Pro makes it easy to identify where tickets are stuck and take action.

Key Features for This Use Case

Work-in-progress visibility

See how many tickets are in each stage.

Priority sorting

Focus on urgent tasks.

Real-time updates

Keep workflows moving efficiently.

Analytics insights

Improve processes based on performance.

Improve collaboration between teams

Manufacturing workflows often require input from multiple teams: support, engineering, logistics, and more. Kanban Pro makes everyone stay aligned.

Key Features for This Use Case

Shared boards

Enable team collaboration.

Clear ownership

Assign tickets to specific agents or teams.

Activity tracking

Monitor progress and updates.

Access control

Manage permissions for different users.

Organize internal workflows and requests

Beyond customer support, manufacturing companies handle many internal processes: approvals, logistics coordination, and operational tasks. Structure these workflows visually with Kanban Pro.

Key Features for This Use Case

Custom boards

Create boards for internal processes.

Advanced filtering

Focus on specific tasks or teams.

Flexible setup

Adapt workflows to your needs.

Scalability

Manage growing operations.

Customer testimonials

What manufacturing teams say

Really useful app with a great Team behind it. We had requested some small changes to be made to the app and they were added within a month!

Anonymous

★★★★★ Verified Zendesk review

Manufacturing Industry

This is really nice - clicking around Kanban Pro and it's one of those apps where you install it and then you get on with your work, no friction.

Nico B. Boyce

Zendesk engineering services · Al consultant

★★★★★ Verified Zendesk review

Manufacturing Industry

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Bring clarity, speed, and structure to your manufacturing workflows with visual ticket management.

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