We found the best Zendesk
Try Proactive Campaigns
Zendesk Connect has closed on October 31st, 2021. It was a great tool for sending proactive messages, however, there is an alternative that’s even better! We’re introducing Proactive Campaigns - an out-of-the-box solution for mass emailing directly in your Zendesk instance.
Let’s compare Zendesk Connect and Proactive Campaigns side-by-side
|Full synchronization with Zendesk Support data||check_circle||check_circle|
|Send campaigns based on user attributes||check_circle||check_circle||Trigger-based campaigns||check_circle||check_circle|
|Select channels to send campaigns through||check_circle||check_circle|
|Allow to unsubscribe||check_circle||check_circle|
|Reporting for specific campaigns and their goals||check_circle||check_circle|
|Reports for delivery rates||check_circle||check_circle|
|Reports for open rates||check_circle||check_circle|
|Import email body from Macros||cancel||check_circle|
|Send follow-ups to specific tickets||cancel||check_circle|
|Import audience as a CSV file when creating a campaign||cancel||check_circle|
|Customized user view||cancel||check_circle|
|Select ticket assignees (agent, groups, brands )||cancel||check_circle|
|Add tags to newly created tickets||cancel||check_circle|
|Ability to share campaigns or hide them from other agents||cancel||check_circle|
|Choose ticket forms with fields to create new tickets from||cancel||check_circle|
The choice of Zendesk Connect alternative is yours
But one thing is obvious - Proactive Campaigns has everything and even more to provide you with robust solutions for proactive messaging.
Schedule a demo and see with your own eyes.Book a demo
Don’t just take our word - see what our customers think:
- This app helps us in mid sized mass communication. It is the perfect link between Marketing automation and Customer Service communication. Very helpful.
- Absolutely incredible app and friendly support with this app. This was an absolute life saver for us when CRM tools were down we had no interruption to our service and were able to provide our customers with timely updates. As mass email tools go this is up there with the best. Incredibly user friendly also!
- A very useful piece of software. Makes it easy to upload lists of contacts and send bulk emails. Very friendly and efficient support team.