Send relevant proactive messages to the customers who need them. Create recipient lists from Zendesk users, tickets, and organizations, filter audiences using available data, or import contacts through CSV. Use customer segmentation to send targeted service announcements, renewal reminders, onboarding emails, and personalized offers.

Turn repetitive customer communication into automated Zendesk workflows. Schedule onboarding sequences, renewal reminders, post-support follow-ups, and recurring notifications so customers receive relevant messages at the right time, with less manual work for your support team.

Send timely SMS messages for reminders, important service updates, and other time-sensitive customer communications. Add SMS to your proactive communication workflows when an email alone may not be the best way to reach customers.

Save time on repetitive ticket operations by updating multiple Zendesk tickets in one process. Add internal notes or replies, change ticket fields and tags, or apply updates using CSV data. Use bulk ticket updates for incident resolution, service changes, customer requests, and other workflows that involve many tickets.

Create professional customer emails without building every campaign from scratch. Start with ready-made templates for customer notifications, onboarding, promotions, and incident communications, then customize the design and content to match your brand. Use Zendesk placeholders to personalize messages with customer and ticket information.

Keep customers informed when a service disruption or incident affects them. Identify the relevant audience using Zendesk data, send bulk incident notifications, and share updates as the situation changes. Connect proactive communication with your incident-management workflow instead of handling every notification manually.

Understand how customers respond to your proactive emails. Compare campaign variations with A/B testing, monitor opens, clicks, replies, and unsubscribes, and use campaign statistics to improve future communications. Make data-informed decisions about how and when to engage your Zendesk customers.