How to Export Tickets from Email Campaign

Proactive Campaigns for Zendesk automatically creates tickets for every customer interaction from your outreach campaigns. It keeps all responses organized and ready for analysis. Exporting these tickets to a CSV file lets your team turn that data into reports, dashboards, and actionable insights.

Below, we answer common questions about exporting campaign tickets and troubleshooting the process.

How do I export tickets from a campaign?

1. Open the campaign details page for the sent campaign you want to analyze.

2. Choose which tab to export from — Tickets, Unsubscribed, or Replied, depending on the data you need.

3. Click Export Tickets, located above the ticket list.

4. Download the CSV file once it's generated. Your tickets will be gathered into a single file.

What format does the export come in?

Exports are delivered as a single CSV file, which can be opened in spreadsheet tools (Excel, Google Sheets) or imported directly into analytics and reporting platforms.

Take into account: You can choose between three tabs before exporting:

• Tickets – all tickets generated from the campaign
• Unsubscribed – contacts who opted out
• Replied – contacts who responded

Troubleshooting Common Issues

The "Export Tickets" button isn't visible

Make sure you're on the correct campaign details page and that a tab (Tickets, Unsubscribed, or Replied) is selected. Tthe button appears above the ticket list once a tab is active.

The CSV file didn't download

Check your browser's download settings and pop-up blocker, as these can sometimes prevent the file from saving automatically.

The exported CSV looks empty or incomplete

Confirm you selected the correct tab before exporting — for example, choosing "Unsubscribed" will only include opted-out contacts, not all tickets.

If you have any questions or problems on any stage, contact our support team anytime.