1 minutes read

I can’t check the statistics for campaigns in the Email Tracking app. Why?

  • Email Tracking
Avatar for Natalia Zhontsa Posted by Natalia Zhontsa
July 28, 2021
July 28, 2021

Many of our clients have installed both Email Tracking and Proactive Campaigns to be able to track the performance of their campaigns, after the recent update. However, they wonder why they can’t check the charts for campaigns that were run, for instance, 1 or 2 years ago.

So formerly, you couldn’t track the stats for campaigns and this option became available only in June 2021. Consequently, campaigns started being tracked only after an update due to technical reasons.

This means you can track the campaigns created only from mid-June 2021.

Was this article helpful?
No Yes

Discover Useful Insights

3 min read

I see Failed to read the 'localStorage' property from 'Window' error while using Email Tracking and Proactive Campaigns. What should I do?

When using one of our apps, users may encounter this error: Failed to read the...

4 min read

How to enable access to Email Tracking app

To use Email Tracking for Zendesk, you need to enable access to your Zendesk Support...

1 min read

The Difference Between Access Control Inside the Application and App's Restrictions in Zendesk

Access Control is used to restrict agents from using the app's options.

GrowthDot is a partner of Zendesk
High performer mid marketHigh performer EuropeBest relationship Small Business
© 2024
Zendesk apps, customizations and
data migration.
%s
— %s
We use cookies to ensure you get the best experience on our website. By continuing, you consent with our privacy and cookie policy
Accept