Articles by Anastasiia Neverkovets

Published Articles 26
Latest Article April 11, 2026

Zendesk vs ServiceNow: What is the Difference?

Read our Zendesk vs ServiceNow comparison and features analysis to decide on the best help desk solution to improve your business operations.

December 5, 2024 10 minutes read

eCommerce Customer Service: Best Practices for 2025

Don’t know which eCommerce support services will be helpful in 2025? Read our detailed customer service eCommerce checklist to find out.

November 11, 2024 15 minutes read

GDPR Compliance for Financial Institutions

Don’t know what GDPR compliance for financial institutions means? Read our article to find out all the nuances and ways to comply with it.

October 10, 2024 7 minutes read

Understanding Customer Needs: Types and Examples

Identifying customer needs is vital for your business. So let's find out the most common types, examples, and ways of meeting customer needs.

September 20, 2024 14 minutes read

GDPR Email Marketing: Full Guide and Best Practices

Learn how to navigate GDPR email marketing with our complete guide. Discover best practices to ensure your campaigns meet regulatory standards.

September 17, 2024 11 minutes read

Video Reply for Zendesk - Updates

Be aware of all recent Video Reply updates for Zendesk. Enhance your customer support with quick video tutorials.

April 11, 2024 12 minutes read

Purge My Zendesk - Clean data in a few clicks!

Need to remove Zendesk tickets, users, and organizations? Purge my Zendesk deletes such information, saving triggers and other settings.

July 26, 2023 3 minutes read

How To Build A Powerful Customer Service Knowledge Base

Don’t know how to build an outstanding customer service knowledge base from scratch? Read our article to get some valuable tips and tricks.

July 26, 2023 12 minutes read

How to Reduce Customer Service Response Time

Looking for ways to reduce ticket response time? Read our article to find an effective strategy on how to do this effortlessly.

July 19, 2023 12 minutes read