Articles by Natalia Zhontsa

Published Articles 87
Latest Article August 2, 2026

How to Prepare for Zendesk Migration

This article will help you to create the right Zendesk migration plan you can use before switching your data to a new help desk solution.

September 5, 2025 9 minutes read

Customer Self-Service: What is It, Examples, and Tips

Customer self-service is a must if you deal with tones of tickets and improve customer experience. Check out definition, examples, and tips.

August 11, 2025 16 minutes read

How Hal Leonard Europe Streamlined Customer Outreach with Proactive Campaigns by GrowthDot

Hal Leonard Europe utilizes Proactive Campaigns to send bulk emails via Zendesk, saving hours on customer updates regarding order issues.

June 16, 2025 6 minutes read

How to Reduce Ticket Resolution Time in Zendesk?

Discover key insights about ticket resolution time in Zendesk. Learn how automation, SLAs, and industry trends impact support efficiency.

June 9, 2025 12 minutes read

How to Write a Follow-up Email: Examples & Templates

Discover best practices on how to write a follow-up email. Enhance your communication skills with practical tips and ready-to-use follow-up email templates.

May 14, 2025 21 minutes read

Automated Customer Service: A Complete Guide

Discover how automated customer service works, its benefits, key technologies, and best practices for implementation of customer service automation.

January 29, 2025 13 minutes read

Get a 20% discount coupon using our Zendesk plugins!

If you are an active user of our Zendesk plugins, you have an opportunity to try all of them with a great discount coupon. Don't miss it!

January 21, 2025 3 minutes read

8 Trends Defining the Marketing Fashion of 2025

The easiest way to grow is to be in trend. Keep on reading to learn about marketing trends in 2025. Grow with us!

November 20, 2024 8 minutes read

12 B2B Sales Strategies to Win More Customers in 2025

Discover effective B2B sales strategies for 2024 to outpace competitors, meet changing buyer behaviors, and win more customers.

November 14, 2024 13 minutes read