Articles by Natalia Zhontsa

Published Articles 88
Latest Article September 10, 2026

16 Tips on How to Use Zendesk to the Max

To get the most out of your support, learn 13 tips on how to use Zendesk. They will lift your customer experience rate to a new level.

September 10, 2026 20 minutes read

What is Zendesk and what is its purpose?

Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful tool can enhance customer service and streamline support operations.

September 8, 2026 22 minutes read

How Borong Turned Every Broadcast Email into a Support-Ready Conversation with Proactive Campaigns

Borong Proactive Campaigns for Zendesk case study: how a procurement platform aligned marketing and support in one tool.

September 6, 2026 4 minutes read

Zendesk Help Center Designs That Improve Self-Service

You created a Zendesk help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help Center design better. Support page design ideas.

August 30, 2026 14 minutes read

How to Process User Data in Zendesk with GDPR Compliance App

Learn how to process user data in Zendesk. Anonymize, delete, retrieve, and redact records automatically while staying audit-ready.

August 24, 2026 9 minutes read

Updates in Proactive Campaigns for Zendesk

Let's see what updates in Proactive Campaigns our team recently implemented. Now your favorite mass email sender is better then ever.

August 4, 2026 58 minutes read

How to Set Up Drip Campaigns in Zendesk

Learn how to set up drip campaigns in Zendesk using Proactive Campaigns. Plus real use cases for onboarding, retention, and support outreach.

August 2, 2026 8 minutes read

Team Management in Zendesk: How Kanban Pro Brings Visibility to Support Teams

Improve team management in Zendesk. See how Kanban Pro turns Zendesk tickets into a shared board across Support, Sales, and Technical.

July 22, 2026 8 minutes read

How Back Market Uses GDPR Compliance App to Streamline Data Requests in Zendesk

Discover how Back Market uses the GDPR Compliance app to handle Zendesk data requests quickly and stay compliant.

July 13, 2026 5 minutes read