Articles by Natalia Zhontsa

Published Articles 82
Latest Article April 20, 2026

What is Zendesk and what is its purpose?

Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful tool can enhance customer service and streamline support operations.

April 20, 2026 20 minutes read

Updates in Proactive Campaigns for Zendesk

Let's see what updates in Proactive Campaigns our team recently implemented. Now your favorite mass email sender is better then ever.

April 15, 2026 54 minutes read

New features in GDPR Compliance for Zendesk

We add new options in GDPR Compliance for Zendesk from time to time. It helps to improve the process of data treatment and make it faster.

April 13, 2026 48 minutes read

How Laboratorios Vanguard Improved Customer Communication Efficiency

See how Laboratorios Vanguard reduced email notification time from two hours to minutes using Proactive Campaigns for Zendesk

February 19, 2026 5 minutes read

How Prowind Gained a Smarter Project Tracking with Kanban Pro

Prowind uses Kanban Pro to track project phases in Zendesk. With improved UI and an upcoming 10-column upgrade, visibility gets even better.

February 16, 2026 4 minutes read

7 Reasons to Use a Screen Recording Plugin for Zendesk

Find out how a simple screen recording plugin for Zendesk can help you do better support, communicate more clearly and sell more!

February 12, 2026 7 minutes read

Alternative CRM for Zendesk. What is CRM and Deals?

Alternative CRM for Zendesk is a tool that can bring your sales, marketing, and service teams together. You can track all the info about sales

February 3, 2026 5 minutes read

Zendesk Help Center Designs That Improve Self-Service

You created a Zendesk help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help Center design better. Support page design ideas.

February 3, 2026 15 minutes read

What is Email Tracking for Zendesk and How It Can Help Your Support Team

Email tracking for Zendesk is one of the super methods to leverage the efforts of sales, marketing, and support teams. Find out more here.

December 29, 2025 12 minutes read