Articles by Natalia Zhontsa

Published Articles 85
Latest Article July 13, 2026

What Does NPS Mean? Net Promoter Score Question

Learn the net promoter score question, how to calculate Promoters and Detractors, and use this powerful loyalty metric to fuel business growth

November 2, 2025 13 minutes read

How to Send Order Confirmations in Zendesk?

Learn how to send automated order confirmation emails in Zendesk using the Proactive Campaigns app. Create personalized confirmations easily.

November 2, 2025 8 minutes read

Measure Marketing Results and Effectiveness

Learn how to measure marketing results and improve marketing effectiveness. Discover key metrics, common mistakes, and practical strategies.

October 21, 2025 12 minutes read

Difference Between Sales and Marketing (Full Guide)

Discover differences between sales and marketing, their roles in business growth, and how they work together to drive success. Full guide on marketing vs sales

October 13, 2025 14 minutes read

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

Discover how our client enhanced support with Zendesk Proactive Campaigns. Learn how to add multiple user details to your emails.

October 6, 2025 4 minutes read

Collect Customer Feedback and How to Use It

Find out what customer feedback is and how to collect it to drive business success. Explore proven methods for analyzing customer input.

October 4, 2025 18 minutes read

How to Track and Improve Agent Performance in Zendesk

Unlock deeper insights into agent performance in Zendesk. Track email opens, clicks, and workload to boost efficiency with Email Tracking.

September 27, 2025 7 minutes read

How to Prepare for Zendesk Migration

This article will help you to create the right Zendesk migration plan you can use before switching your data to a new help desk solution.

September 5, 2025 9 minutes read

Customer Self-Service: What is It, Examples, and Tips

Customer self-service is a must if you deal with tones of tickets and improve customer experience. Check out definition, examples, and tips.

August 11, 2025 16 minutes read