Articles by Natalia Zhontsa

Published Articles 89
Latest Article October 21, 2026

How Prowind Gained a Smarter Project Tracking with Kanban Pro by GrowthDot

Prowind uses Kanban Pro to track project phases in Zendesk. With improved UI and an upcoming 10-column upgrade, visibility gets even better.

February 16, 2026 5 minutes read

7 Reasons to Use a Screen Recording Plugin for Zendesk

Find out how a simple screen recording plugin for Zendesk can help you do better support, communicate more clearly and sell more!

February 12, 2026 7 minutes read

Alternative CRM for Zendesk Sell. What is CRM and Deals?

Alternative CRM for Zendesk is a tool that can bring your sales, marketing, and service teams together. You can track all the info about sales

February 3, 2026 5 minutes read

Top 10 Customer service trends in 2026

Here are 10 customer service trends you should pay attention to in 2024. Take a look to see if you need to plan for some big changes.

November 21, 2025 15 minutes read

Updates to CRM and Deals for Zendesk

We add updates to CRM and Deals for Zendesk regularly. So here you can check out the freshest features we have developed to boost your sales.

November 19, 2025 10 minutes read

Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?

Compare Zendesk Data Protection Add-on with GrowthDot’s GDPR Compliance app to discover which provides complete data treatment for less price.

November 17, 2025 5 minutes read

Customer Data Protection: Importance & Best Practices

Customer data protection and GDPR compliance are the cornerstones for any business. Learn how to protect customer information and avoid fees.

November 4, 2025 11 minutes read

What Does NPS Mean? Net Promoter Score Question

Learn the net promoter score question, how to calculate Promoters and Detractors, and use this powerful loyalty metric to fuel business growth

November 2, 2025 13 minutes read

How to Send Order Confirmations in Zendesk?

Learn how to send automated order confirmation emails in Zendesk using the Proactive Campaigns app. Create personalized confirmations easily.

November 2, 2025 8 minutes read