Articles by Natalia Zhontsa

Published Articles 87
Latest Article August 2, 2026

How to sell on BigCommerce and increase ROI - Luigi Moccia

Want to learn how to market on BigCommerce successfully? Read this interview with eCommerce marketing expert Luigi Moccia.

March 5, 2021 12 minutes read

eCommerce Marketing Guidelines with Chloë Thomas

Read the newest interview with Chloë Thomas - an eCommerce marketing expert. Her career path, achievements, failures, everyday rituals and more.

February 23, 2021 7 minutes read

CRM and Deals Update - New Deal Management View

Recently, we changed the appearance of deal management page in our CRM and Deals application. Check out this article to learn how to use it.

February 17, 2021 4 minutes read

Shep Hyken – How to build a great customer service culture

Recently we interviewed Shep Hyken in the topic he is amazing at - customer service and experience. Read the expert insights in this article.

February 9, 2021 8 minutes read

Your Guide To Zendesk Talk

Want to learn more than what is presented about Zendesk Talk, our in-depth analysis covers every nook and cranny of the tool and goes even beyond that.

October 29, 2020 12 minutes read

Zendesk Support - An Essential Customer Retention Tool

Want to improve your current customer support system to provide a larger service pass-through? Read what benefit you get from using Zendesk.

October 21, 2020 13 minutes read

Best Practices for Virtual Communication

Are you a business executive or project manager, looking for tips on how to make the most of virtual collaboration for your team member? Find all answers here.

September 23, 2020 10 minutes read

Customer Onboarding — Do You Really Need It?

Employee onboarding is something that you don't want to skip on. But what about customer onboarding? Let's figure out whether you need this.

July 15, 2020 10 minutes read

Building Self-service Muscle: A Manual to Zendesk Guide

This is a beginner’s instruction to Zendesk Guide. We prepared an in-depth look at the system, its usage, and what benefits you will get.

May 19, 2020 8 minutes read