Articles by Natalia Zhontsa

Published Articles 88
Latest Article September 18, 2026

How Vida Cámara Tracks Customer Email Opens in Zendesk

Learn how Vida Cámara used Email Tracking for Zendesk to monitor email opens, improve customer follow-up, and gain email insights.

March 30, 2021 4 minutes read

Digital Marketing Terms — Think You Know These?

If you are planning to work in a digital marketing agency, or simply need a refresher, check our list of essential digital marketing terms.

March 11, 2021 15 minutes read

How to sell on BigCommerce and increase ROI - Luigi Moccia

Want to learn how to market on BigCommerce successfully? Read this interview with eCommerce marketing expert Luigi Moccia.

March 5, 2021 12 minutes read

eCommerce Marketing Guidelines with Chloë Thomas

Read the newest interview with Chloë Thomas - an eCommerce marketing expert. Her career path, achievements, failures, everyday rituals and more.

February 23, 2021 7 minutes read

CRM and Deals Update - New Deal Management View

Recently, we changed the appearance of deal management page in our CRM and Deals application. Check out this article to learn how to use it.

February 17, 2021 4 minutes read

Shep Hyken – How to build a great customer service culture

Recently we interviewed Shep Hyken in the topic he is amazing at - customer service and experience. Read the expert insights in this article.

February 9, 2021 8 minutes read

Your Guide To Zendesk Talk

Want to learn more than what is presented about Zendesk Talk, our in-depth analysis covers every nook and cranny of the tool and goes even beyond that.

October 29, 2020 12 minutes read

Zendesk Support - An Essential Customer Retention Tool

Want to improve your current customer support system to provide a larger service pass-through? Read what benefit you get from using Zendesk.

October 21, 2020 13 minutes read

Best Practices for Virtual Communication

Are you a business executive or project manager, looking for tips on how to make the most of virtual collaboration for your team member? Find all answers here.

September 23, 2020 10 minutes read