Articles by Natalia Zhontsa

Published Articles 83
Latest Article May 6, 2026

Don’t Know How to Act in Case of Failures with Customers? Get Answers in the Interview with Roy Atkinson

Roy Atkinson is an expert who give us valuable tips about customer support and behaviour for agents in conflict situations.

June 9, 2021 4 minutes read

Nadav Dakner’s guidelines to a successful scenario for any marketing campaign

Nadav Dakner gives marketing insights and shares his expert view on successful product campaigns and strategies.

May 12, 2021 7 minutes read

Effective service conversations - the basics of writing to customers with Leslie O’Flahavan

How customer support agents still can make the customer experience great with the way they write? They learn from experts like Leslie O'Flahavan.

April 13, 2021 11 minutes read

What benefits has Email Tracking by GrowthDot brought for Vida Cámara?

In this short interview, we discuss the usefulness of Email Tracking for Vida Cámara. Check feedback from the Customer Experience analyst.

March 30, 2021 3 minutes read

Digital Marketing Terms — Think You Know These?

If you are planning to work in a digital marketing agency, or simply need a refresher, check our list of essential digital marketing terms.

March 11, 2021 15 minutes read

How to sell on BigCommerce and increase ROI - Luigi Moccia

Want to learn how to market on BigCommerce successfully? Read this interview with eCommerce marketing expert Luigi Moccia.

March 5, 2021 12 minutes read

eCommerce Marketing Guidelines with Chloë Thomas

Read the newest interview with Chloë Thomas - an eCommerce marketing expert. Her career path, achievements, failures, everyday rituals and more.

February 23, 2021 7 minutes read

CRM and Deals Update - New Deal Management View

Recently, we changed the appearance of deal management page in our CRM and Deals application. Check out this article to learn how to use it.

February 17, 2021 4 minutes read

Shep Hyken – How to build a great customer service culture

Recently we interviewed Shep Hyken in the topic he is amazing at - customer service and experience. Read the expert insights in this article.

February 9, 2021 8 minutes read