Articles by Natalia Zhontsa

Published Articles 87
Latest Article August 2, 2026

Email Bounce Rate Essentials: How it’s Calculated

Looking for an in-depth guide to email bounce rate? Or maybe you look for a refresher? In any case, you are in the right place.

October 6, 2021 10 minutes read

How GrowthDot helped Medikro with a successful Zendesk Implementation

Do you think it is not worth paying for Zendesk implementation? Medikro proves the importance of delegating this job to professionals.

September 23, 2021 6 minutes read

Perfect Chat Etiquette - Best Practices

Live chat etiquette has great influence on your business’ customer experience. Use these tips to keep chat communication skill on high level.

September 21, 2021 8 minutes read

Zendesk Chat - Features, Implementation, and Use Cases

The main thing about Zendesk Chat. We compiled the implementation strategy, a detailed list of core features, and informative use cases.

August 19, 2021 10 minutes read

Don’t Know How to Act in Case of Failures with Customers? Get Answers in the Interview with Roy Atkinson

Roy Atkinson is an expert who give us valuable tips about customer support and behaviour for agents in conflict situations.

June 9, 2021 4 minutes read

Nadav Dakner’s guidelines to a successful scenario for any marketing campaign

Nadav Dakner gives marketing insights and shares his expert view on successful product campaigns and strategies.

May 12, 2021 7 minutes read

Effective service conversations - the basics of writing to customers with Leslie O’Flahavan

How customer support agents still can make the customer experience great with the way they write? They learn from experts like Leslie O'Flahavan.

April 13, 2021 11 minutes read

How Vida Cámara Tracks Customer Email Opens in Zendesk

Learn how Vida Cámara used Email Tracking for Zendesk to monitor email opens, improve customer follow-up, and gain email insights.

March 30, 2021 4 minutes read

Digital Marketing Terms — Think You Know These?

If you are planning to work in a digital marketing agency, or simply need a refresher, check our list of essential digital marketing terms.

March 11, 2021 15 minutes read