Articles by Natalia Zhontsa

Published Articles 85
Latest Article July 13, 2026

Perfect Chat Etiquette - Best Practices

Live chat etiquette has great influence on your business’ customer experience. Use these tips to keep chat communication skill on high level.

September 21, 2021 8 minutes read

Zendesk Chat - Features, Implementation, and Use Cases

The main thing about Zendesk Chat. We compiled the implementation strategy, a detailed list of core features, and informative use cases.

August 19, 2021 10 minutes read

Don’t Know How to Act in Case of Failures with Customers? Get Answers in the Interview with Roy Atkinson

Roy Atkinson is an expert who give us valuable tips about customer support and behaviour for agents in conflict situations.

June 9, 2021 4 minutes read

Nadav Dakner’s guidelines to a successful scenario for any marketing campaign

Nadav Dakner gives marketing insights and shares his expert view on successful product campaigns and strategies.

May 12, 2021 7 minutes read

Effective service conversations - the basics of writing to customers with Leslie O’Flahavan

How customer support agents still can make the customer experience great with the way they write? They learn from experts like Leslie O'Flahavan.

April 13, 2021 11 minutes read

How Vida Cámara Tracks Customer Email Opens in Zendesk

Learn how Vida Cámara used Email Tracking for Zendesk to monitor email opens, improve customer follow-up, and gain email insights.

March 30, 2021 4 minutes read

Digital Marketing Terms — Think You Know These?

If you are planning to work in a digital marketing agency, or simply need a refresher, check our list of essential digital marketing terms.

March 11, 2021 15 minutes read

How to sell on BigCommerce and increase ROI - Luigi Moccia

Want to learn how to market on BigCommerce successfully? Read this interview with eCommerce marketing expert Luigi Moccia.

March 5, 2021 12 minutes read

eCommerce Marketing Guidelines with Chloë Thomas

Read the newest interview with Chloë Thomas - an eCommerce marketing expert. Her career path, achievements, failures, everyday rituals and more.

February 23, 2021 7 minutes read