How to Set Up Smart Follow-Ups in Zendesk for Better Email Results - Proactive Campaigns Demo
Low email engagement? Not getting enough opens, clicks, or replies?
Follow-up campaigns in the Proactive Campaigns app for Zendesk are an easy way to re-engage customers and improve your results. This video guide walks you through the full process so you can set up automated follow-ups quickly and effectively.
In this video, you’ll learn how to:
- Open your sent campaign – Access the Details page of the campaign you want to follow up on.
- Create a follow-up campaign – Click the Create Follow-up Campaign button at the top-right corner.
- Select your audience – Choose who should receive the follow-up using toggle buttons for Unseen, Seen, or Replied tickets.
- Update your message – Keep your original email or tweak the subject and content for better results.
- Send and track results – Launch your follow-up and monitor improved engagement metrics.
Follow-up campaigns are simple, automated, and highly effective at boosting opens and replies. Watch the video to see the full workflow in action and start improving your email campaigns in Zendesk today.
