Can I Automatically Add an Internal Note to the Ticket in Bulk?
Internal notes are very important for smooth teamwork. Learn how to send them in bulk with the Automations in the Proactive Campaigns app.
4 minutes read
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Zendesk User Import isn't Allowed. How to fix it?
If you see the 403 forbidden error in Proactive Campaigns, read the article to find out the solution to this issue.
1 minutes read
The Difference Between Access Control Inside the Application and App's Restrictions in Zendesk
Access Control is used to restrict agents from using the app's options. App's Restriction enables access to the app in general.
2 minutes read
Why do We Need Triggers in Proactive Campaigns?
Why you shouldn't turn off triggers in Zendesk that were generated by the installed application, such as Proactive Campaigns, let's find out!
1 minutes read
What are the Most Common Errors that Might be Displayed after Launching a Campaign?
Many questions appear when you see the word "error." What did I do wrong? Why did it fail? What should I do? Find out how to avoid errors.
6 minutes read
How to Import and Format Text with Placeholders in Proactive Campaigns
Sometimes you want to apply the formatting for placeholders, but when you do this, the shortcode is broken. So let's figure this out.
3 minutes read
Proactive Campaigns for Zendesk
