Customer Support

11 min read

Customer Data Protection: Importance & Best Practices

  • Customer Support
  • GDPR Compliance

Customer data protection and GDPR compliance are the cornerstones for any business.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 4, 2025
Net promoter score question
13 min read

What Does NPS Mean? Net Promoter Score Question

  • Customer Support

Learn the net promoter score question, how to calculate Promoters and Detractors, and use...

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Natalia Zhontsa
November 2, 2025
Order Confirmed Preview
8 min read

How to Send Order Confirmations in Zendesk?

  • Zendesk App How-Tos

Learn how to send automated order confirmation emails in Zendesk using the Proactive...

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Natalia Zhontsa
November 2, 2025
Customer first strategy
10 min read

Customer First Strategy: Benefits, Examples & How to Apply It

  • Customer Support

Explore the transformative impact of a customer first strategy.

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Karina Kulishova
October 25, 2025
Multiple User Details in Zendesk
4 min read

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

  • Zendesk App How-Tos

Discover how our client enhanced support with Zendesk Proactive Campaigns.

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 6, 2025
Customer feedback collect
18 min read

Collect Customer Feedback and How to Use It

  • Customer Support
  • Marketing

Find out what customer feedback is and how to collect it to drive business success.

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Natalia Zhontsa
October 4, 2025
Personalized Hyperlinks in Emails
6 min read

How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns

  • Zendesk App How-Tos

Send personalized, clickable product links in Zendesk emails using Proactive Campaigns,...

Avatar for Karina Kulishova
Karina Kulishova
October 3, 2025
Track Performance ET
7 min read

How to Track and Improve Agent Performance in Zendesk

  • Zendesk App How-Tos

Unlock deeper insights into agent performance in Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 27, 2025
13 min read

What Is Omnichannel Customer Service? Strategy, Use Cases, Benefits & Tips

  • Customer Support

See real omnichannel customer service examples and discover how omnichannel customer...

Avatar for Karina Kulishova
Karina Kulishova
September 9, 2025
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