CRM and Kanban is the best way to manage tickets and sales at once

Name: CRM and Kanban for Zendesk
Brand: GrowthDot
SKU: CRM and Kanban App
Rating: 5 (6 reviews)

No need for extra instances or third-party sync — manage pipelines, sales, and support all in Zendesk Support, now with Kanban for Zendesk ticket management.

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Trusted by the world's biggest brands

Kanban Board

Streamline your Zendesk ticket management with an intuitive Kanban board.

Drag and drop Zendesk tickets across customizable columns

Set ticket statuses like Open, On Hold, or Solved to improve tracking and resolution times

Monitor progress of Zendesk tickets at a glance with cards

Try Kanban

Deals Management

Track sales opportunities, manage customer relationships, and forecast revenue with precision.

Visual sales pipeline with customizable stages

Get more visibility with pipelines

Prioritize deals using statuses in the pipeline

Try Deals

One application, two powerful ways to work. Switch between views anytime — your data stays in sync.

Features

Explore Deals Management Feature

Pipeline management
To win a sale, you need a clear understanding of the sales process. We built our software on the basis of the proven sales pipeline management methodology.
Sales forecasting
Make informed decisions and predict your short-term and long-term performance with our Forecasting tool. Every sales deal should have a clear deadline, so you know which activities to focus on.
Reporting and Insights
Analyze your sales performance and uncover insights with our powerful CRM reporting tool. See why one team member is stuck in the sales funnel while another is set to break records in deal resolution time. Gain clarity on your workflow with our CRM report!

Omnichannel CRM
Our omnichannel platform lets customers reach you anytime, from anywhere. With all channels in one inbox, keep conversations seamless, agents efficient, and information accessible across your company.
CRM Email Integration
Our software makes Zendesk email integration simple, with two options for easy email tracking and a complete view of your prospects. Customer emails auto-link to contacts and deals, saving you time and boosting sales.
Contact management
Improve your sales process with CRM and Kanban for Zendesk®. Easily record contact details, track interactions, and use valuable data to close deals faster and more effectively.

Features

Explore Deals Management Feature

Pipeline management

Sales forecasting

Reporting and insights

Omnichannel CRM

CRM Email Integration

Contact management

Features

Explore Kanban Feature for Zendesk Tickets

Work with Status-Based Ticket Management
Move tickets between Open, On Hold, Solved, and more with drag-and-drop.
Create Personal & Team Boards
Organize tickets on private boards for personal workflow or shared boards for team collaboration.
Create your Custom Workflows
Set up boards with custom columns and filters based on your Zendesk Admin Setting to match your team's process.

Features

Explore Kanban Feature for Zendesk Tickets

Work with Status-Based Ticket Management

Move tickets between Open, On Hold, Solved, and more with drag-and-drop.

Create Personal & Team Boards

Organize tickets on private boards for personal workflow or shared boards for team collaboration.

Create your Custom Workflows

Set up boards with custom columns and filters based on your Zendesk Admin Setting to match your team's process.

Getting to know with CRM and Kanban

Why pay more for the same CRM and Kanban?

CRM and Kanban for Zendesk Support provides everything you need to track leads, nurture relationships, and retain customers. With Kanban for Zendesk ticket management, it’s a powerful and more affordable alternative to Zendesk Sell and other integrations.

Zendesk CRM and Kanban app - Manage Sales Pipelines Easily

These features are just a small part of what CRM and Kanban for Zendesk has to offer.

There is much more to discover.

Save your money with the best Zendesk Sell alternative.

Add to your Zendesk Check pricing

Why should you use?

Keep your sales in check and organize tickets with our CRM and Kanban

Multi-Board Management for Different Workflows
Create and manage multiple Kanban boards to separate different ticket types, teams, or projects. Whether handling customer support requests, escalations, or internal tasks, each board offers a dedicated space to streamline ticket handling without cluttering your main workflow.
Agent Workload Balancing for Improved Efficiency
Gain insight into agent workloads by visualizing ticket distribution across the Kanban board. Quickly reassign or reprioritize tickets to prevent bottlenecks, ensuring a balanced workload that keeps response times low and customer satisfaction high.

Get more visibility with pipelines
Get a real-time view of your sales funnel on a customizable dashboard. Track each deal's status, identify next steps, and compare results with your goals. Filter by status or search by contact, owner, or company.
Automate deals shifting over the stages
In CRM for Zendesk, deals no longer get stuck. Automation moves them through stages after set times, keeping sales on track and preventing deals from slipping through the cracks.
Take benefits from sales forecasting
Our Forecasting tool helps you make informed decisions and accurately predict performance. Set clear deadlines for each deal to stay focused and prioritize key activities.

Multi-Board Management for Different Workflows

Create and manage multiple Kanban boards to separate different ticket types, teams, or projects. Whether handling customer support requests, escalations, or internal tasks, each board offers a dedicated space to streamline ticket handling without cluttering your main workflow.

Agent Workload Balancing for Improved Efficiency

Gain insight into agent workloads by visualizing ticket distribution across the Kanban board. Quickly reassign or reprioritize tickets to prevent bottlenecks, ensuring a balanced workload that keeps response times low and customer satisfaction high.

Get more visibility with pipelines

Get a real-time view of your sales funnel on a customizable dashboard. Track each deal's status, identify next steps, and compare results with your goals. Filter by status or search by contact, owner, or company.

Automate deals shifting over the stages

In CRM for Zendesk, deals no longer get stuck. Automation moves them through stages after set times, keeping sales on track and preventing deals from slipping through the cracks.

Take benefits from sales forecasting

Our Forecasting tool helps you make informed decisions and accurately predict performance. Set clear deadlines for each deal to stay focused and prioritize key activities.

CRM and Kanban for Zendesk will level up your sales

Perform lead and deal management

Easily manage your leads and deals with a streamlined system. Access everything you need at your fingertips!

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Send your emails immediately

You don't have to configure or set anything up separately. Once you install our CRM, you can immediately start using your Zendesk® mailbox.

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Sell omnichannel

All support channels you utilize in your Zendesk are accessible through our CRM system. Continue communicating with customers as usual without the need to set up anything again.

Learn More

Forecast and plan sales

View all your sales deals and easily group them. Utilize the forecasting feature to focus on deals that need more attention and plan your actions accordingly.

Learn More

Track all communications

Track every call, email, and contact history to fully observe and manage your sales schedule.

Learn More

Create reports and insights

Perform a thorough analysis of selected business metrics and compare your company's performance with the goals you have set.

Learn More

Perform lead and deal management

Easily manage your leads and deals with a streamlined system. Access everything you need at your fingertips!

Learn more

Send your emails immediately

You don't have to configure or set anything up separately. Once you install our CRM, you can immediately start using your Zendesk® mailbox.

Learn More

Sell omnichannel

All support channels you utilize in your Zendesk are accessible through our CRM system. Continue communicating with customers as usual without the need to set up anything again.

Learn More

Forecast and plan sales

View all your sales deals and easily group them. Utilize the forecasting feature to focus on deals that need more attention and plan your actions accordingly.

Learn More

Track all communications

Track every call, email, and contact history to fully observe and manage your sales schedule.

Learn More

Create reports and insights

Perform a thorough analysis of selected business metrics and compare your company's performance with the goals you have set.

Learn More

Get started with a free 7-day trial

Enjoy seamless integration with your existing platforms and a user-friendly interface that makes managing deals easier!

Try CRM and Kanban for Free

How we compare?

5 min read

CRM and Kanban for Zendesk vs. Zendesk Sell

Compare Zendesk Sell vs CRM and Kanban: detailed feature comparison, pricing, and integration capabilities for sales teams. Find the best Zendesk CRM solution for your business needs.

Pricing

Expand your Zendesk opportunities

CRM Plan

$6/mth

per agent with app access,
per month

Start Trial Contact Sales

More than 5 pipelines
More than 10 stages
5 custom fields
Automated deal movements

Kanban Plan

$6/mth

per agent with app access,
per month

Start Trial Contact Sales

More than 5 Statuses
More than 10 Boards
Integration with Zendesk tickets
Restrictions Management

CRM and Kanban Plan

$9/mth

per agent with app access,
per month

Start Trial Contact Sales

Everything in CRM Plan
Everything in Kanban Plan
Option to switch between interfaces
Free onboarding and trainings

Compare different plans

Compare Features

Features	CRM Plan
Custom pipeline	More than 5 pipelines
Stages creation	More than 10 stages
Automated deal movement
Deals forecasting
Custom fields	5 custom fields
Detailed customer view
Detailed product view
Set lost reasons
Upload attachments
Data export
Event tracking
PUSH notifications
CSV backup export
Managed system setup and ongoing support
Dedicated account manager

Features	Kanban Plan
Drag-and-Drop Ticket Management
Personal Boards
Custom Status Columns based on Zendesk Statuses
Multi-Board Management
Advanced Filters
Role-Based Access Control
Public Boards
Managed system setup and ongoing support
Dedicated account manager
Extra customization to suit your business

Features	Kanban and CRM Plan
Kanban Plan Drag-and-Drop Ticket Management
Personal Boards
Custom Status Columns based on Zendesk Statuses
Multi-Board Management
Advanced Filters
Role-Based Access Control
CRM Plan Custom pipeline	More than 5 pipelines
Stages creation	More than 10 stages
Automated deal movement
Deals forecasting
Custom fields	5 custom fields
Detailed customer view
Detailed product view
Set lost reasons
Upload attachments
Data export
Event tracking
PUSH notifications
CSV backup export

Transform your Zendesk® services today - let's take the first step!

Discover how GrowthDot can boost your team
engagement and enhance customer satisfaction.

Schedule Call

CRM and Kanban is the best way to manage tickets and sales at once

Trusted by the world's biggest brands

Kanban Board

Deals Management

Explore Deals Management Feature

Pipeline management

Sales forecasting

Reporting and Insights

Omnichannel CRM

CRM Email Integration

Contact management

Explore Deals Management Feature