Email Tracking for Commercial Healthcare
The good health of your support team is of the same importance as that of patients. Good customer support makes both sides happy and is crucial when discussing sensitive things like healthcare. Here, you need to be highly attentive to human needs, so Email Tracking for Zendesk Support can be helpful.
Many hospitals and institutions prefer other channels than emails to inform about appointments. Besides, they are usually concerned about privacy. But email is the best way to inform about promo and discounts of your clinic. With Email Tracking, you may know who opened those emails and when to follow up. Try it to encourage patients to choose your clinic.
Trusted by the biggest healthcare organizations:
Use cases of Email Tracking for the
commercial healthcare industry
Check if the patient knows their lab test results, insurance status, etc.
Email is the best of all well-known channels to deliver information about lab test results. With Email tracking, you can easily monitor if the patient has seen the test results before visiting a doctor. Besides, the doctor's activity also can be tracked if you send the result to both sides. Also, inform your patients about their insurance status, payment details, etc., without annoying calls. That will help to reduce the time spent using other channels to contact people.
Bring a value
The Healthcare industry is not only about curing diseases. It is also about delivering relevant information. You can use your customer support system to bring value to your patients and inform those who subscribe to your newsletter. Let your patients know about new medicines or medical research. In turn, Email Tracking will show you who is the most active and what topics aroused the interest of your audience.
Link tracking allows you to determine which pages your patients are most interested in so that you can plan your future campaigns more effectively.
Email Tracking’s numbers
healthcare users
total installs
reviews
rating
Top Features of Email Tracking for Zendesk
Read receipts
With Email Tracking, you can instantly see when your emails are opened, enabling you to respond in real-time. This insight lets you engage with your customers more effectively, ensuring timely follow-ups and boosting overall customer satisfaction.
Link tracking
Our mail tracker app for Zendesk now provides insights into which links your recipients open. You can access detailed link statistics and compare agent performance using internal notes for each monitored link, giving you a comprehensive view of your email engagement and team effectiveness.
Seen/Unseen views
Monitor your read emails and easily distinguish them from those your customers haven't seen. Email Tracking creates seen/unseen views with similar tags, so you can check out email opens without opening separate tickets.
Limit access
With our new feature, Access Control Management, you can customize each agent's access. Agents can be granted full or partial access to the app's features, allowing for tailored control over their permissions.
Get started with a free 7-day trial
Combine healthcare with customer care together with Email Tracking for Zendesk
Try Email TrackingAre you seeking a Zendesk solution that is as unique as your business needs?
GrowthDot Enterprise is revolutionizing email engagement! Our dedicated team is here to provide you with cutting-edge solutions to drive your business forward. With the Enterprise plan, you can seamlessly scale the Email Tracking app and other powerful tools to match your growing demands. Let's take your email strategy to the next level!
Link and email opening tracking
The link tracking feature allows you to identify top-performing emails and track how many were sent, read, and responded to, based on your chosen filters. Additionally, you can use metrics like Average Open Rate, Average Bounce Rate, and Average Time from Send to Open to plan future email campaigns strategically.
Add to your Zendesk®
Why should you choose GrowthDot?
Looking for a solution to improve support and provide exceptional healthcare?
Use Email Tracking to know exactly if your patients are
reading your emails.
