Email Tracking for Financial Institutions
Banking customer service is largely focused on helping people who are just opening a bank account. They are usually unaware of your other services or reasonable offers from banks or financial organizations. In light of the fact that your clients dislike phone calls and SMS notifications from banks, insurance companies etc. Consequently, such a communication channel as email can save you a lot of time.
Email Tracking for Zendesk is a tool that will boost up emailing in your company. It was made for measuring email engagement and improving communications. The app sends read receipts directly to your Zendesk that show whether your client opened the email, how many times, and the device they used. Also, it tracks the links that are followed within the email you’ve sent.
Trusted by the biggest financial organizations:
Use cases of Email Tracking for
financial institutions
Email Tracking for raising additional funds
Email campaigns are usually the best way to be unobtrusive and reach your potential client, especially when you offer beneficial loans, services, or other attractive upcoming cooperations via Zendesk platform. So, Email Tracking is a must if you need to see who is interested in your proposition.
It's easy. You get an email notification in Zendesk ticket when your potential customers open the email and how many times they do so. The information you gather will help you to differentiate your active prospects, send them follow-ups, or change communication channels. For example, calls are not so irritating to someone who already knows about your offers because they opened the email. Thus, email marketing and tracking help you turn prospects into customers soon.
Metrics That Matter
The statistics page in Email tracking is the simplest way to know how many of your emails are read, the bounce rate, and who is the best at reaching out to customers. You can select the time and date, specific agent, or group of agents and check out their performance. Define who is more successful by analyzing such metrics as:
- Opened average rate
- Average bounce rate
- Average time from sent to open
With Email Tracking, you can choose the most productive agents in their customer service approach and implement the best practices for the whole team.
Email Tracking’s numbers
financial institutions
total installs
reviews
rating
Top Features of Email Tracking for Zendesk
Read receipts
Email Tracking gives you immediate insight into when your emails are opened, enabling real-time responses. This valuable information helps you engage with your customers more effectively, ensuring timely follow-ups and greatly improving overall customer satisfaction. By knowing exactly when your message is received, you can optimize your interactions and provide a superior customer experience.
Link tracking
Our mail tracker app for Zendesk now delivers enhanced insights into which links your recipients open, providing access to detailed link statistics that allow you to monitor and analyze engagement levels. By utilizing internal notes for each tracked link, you can compare agent performance, offering a comprehensive view of your email engagement and team effectiveness. This powerful feature lets you fine-tune your communication strategies, ultimately boosting overall performance and efficiency.
Seen/Unseen views
With Email Tracking, you can track email opens without opening separate tickets by creating seen/unseen views with similar tags.
Limit access
By default, Zendesk allows certain groups to use Email Tracking apps. But in Email Tracking app you can easily grant or block access to certain agents or agent groups and set the default access level for new agents.
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Try Email TrackingAre you seeking a Zendesk solution that is as unique as your business needs?
The GrowthDot Enterprise team can boost your email engagement! With the Enterprise plan, you can easily meet your growing demands and take the most out of your support and email marketing. Our expert team will provide you with unique solutions that will help your business succeed. Let's do more with email marketing!
Link and email opening tracking
Using the link tracking feature, you can identify top-performing emails and see how often your links were opened. Moreover, you can plan future email campaigns using metrics like Average Open Rate, Average Bounce Rate, and Average Time from Send to Open.
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Why should you choose GrowthDot?
Looking for ways to improve your financial services?
Offer financial services only for the right audiences and
avoid wasting time with Email tracking for Zendesk
