Email Tracking for Manufacturing Industry
A decade ago, the Manufacturing Industry was quite different. The main activity was producing goods, and products passed through many different delivery and distribution companies. In those years, the Manufacturing Industry, however, faced many challenges. As competitiveness increased, raw material prices rose, etc., lowering prices and increasing quality became the main priority.
Consequently, manufacturing plants became closer to the customer as most of them reduced the number of distribution partners. Also, many became both producers and sellers, so customer support tightly integrated with those businesses. Therefore, Zendesk delivers a unique possibility to communicate directly with consumers. By the way, Email Tracking for Zendesk will help you to interact with customers and track their activity. It is worth trying.
Trusted by the biggest manufacturers:
Use cases of Email Tracking for
Manufacturing Industry
Improve the quality of your product with Email Tracking
The feedback from your customers can make a significant impact on the manufacturing process. Therefore, you can use Zendesk to send quality surveys to your clients to get valuable insight into the product. This will help you to enhance the quality of the product so that it meets your customers' needs. To achieve this, you need to run successful email campaigns with low bounce rates.
By using Email Tracking in Zendesk, you can see if your emails have been opened. Using the Statistics page, you can view your entire performance, including Opened average rates, Bounce rates, and Average Time from Send to Open metrics, so you can determine how engaged your consumers were. By using all of this information, you can boost open rates, increase consumer reviews, and rebuild your email campaigns in the future. More reviews mean more changes and the possibility to take the most out of your manufacturing.
Boost your promotional emails' effectiveness, decide the next product release, and respond rapidly
The same goes for promotional emails, as you can inform your clients about product release, discounts or sales, upcoming events, industry news, and many more. Additionally, you can use Email Tracking to identify which email campaigns are the most effective and which ones have performed poorly. In addition, you can get information about your most engaged subscribers through just one platform - Zendesk.
Customers send you emails daily with questions, suggestions, or even problems. With Email Tracking, your agents can quickly reply to consumers without delays and see the best time for sending follow-ups. Also, you do not need to guess if your client opened the email.
Additionally, you can check who is performing best in email marketing using the Reports page. You only need to set exact preferences and see the chart and indexes.
Email Tracking's numbers
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Top Features of Email Tracking for Zendesk
Read receipts
With Email Tracking, you gain immediate insight into when your emails are opened, empowering you to respond promptly. This valuable information allows you to engage with your customers more effectively, ensuring timely follow-ups and significantly enhancing overall customer satisfaction. Be more responsive and efficient, ultimately providing a superior customer experience. Optimize your communication and stay ahead with the real-time data that Email Tracking offers.
Link tracking
Our mail tracker app for Zendesk now unlocks deeper insights into your email campaigns by revealing which links your recipients open. Dive into detailed link statistics to monitor and analyze engagement levels with precision. Plus, with the ability to add internal notes for each tracked link, you can easily compare agent performance and gain a comprehensive view of your team's effectiveness.
Seen/Unseen views
Email Tracking generates seen/unseen views with similar tags, allowing you to monitor email opens without having to open every ticket.
Limit access
Zendesk's default settings allow certain groups to use Email Tracking apps. However, you have wider access opportunities in the Email Tracking app. Grant or block access to certain agents or agent groups easily and configure the default access level for the new agents inside the app.
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Try Email TrackingTailored to fuel your growth
“This app is very helpful and effective! It saving us a lot of time and help to outreach more people! Bravo!”
Are you seeking a Zendesk solution that is as unique as your business needs?
GrowthDot Enterprise can help you boost email engagement! Our Enterprise plan lets you easily meet your growing demands and get the most out of your email marketing and support. Let's do more with email marketing! Our expert team will provide you with unique solutions.
Link and email opening tracking
Link tracking lets you identify top-performing emails and track how often links are opened. You can also plan future email campaigns using metrics such as Average Open Rate, Average Bounce Rate, and Average Time from Send to Open.
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