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  4. I see Failed to read the ‘localStorage’ property from ‘Window’ error while using Email Tracking and Proactive Campaigns. What should I do?
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  2. Knowledge Base
  3. Email Tracking
  4. I see Failed to read the ‘localStorage’ property from ‘Window’ error while using Email Tracking and Proactive Campaigns. What should I do?

I see Failed to read the ‘localStorage’ property from ‘Window’ error while using Email Tracking and Proactive Campaigns. What should I do?

If you’re a Google Chrome user, you might encounter this error while using one of Zendesk apps (for example Email Tracking or Proactive Campaigns):

Disabled local storage

To fix this, you need to change the cookies' settings in your browser. To do this go to Settings > Privacy and security >  Cookies and other site data. Or paste chrome://settings/cookies into the address bar.

Make sure that the "Allow all cookies" is ON and "Block third-party cookies" option is OFF:

Allow All Coookies

Google Chrome will automatically save changes. Go back to Zendesk and check if the error is be gone.

If you have any questions or need further help with this issue, leave us a message.

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