Proactive Campaigns for the Retail Industry
Is it possible to imagine an online store without email marketing? Definitely not. Retailers send tons of emails with product promotions, order details, etc. Many of them use Mailchimp and other tools to send mass email campaigns. But what if you need to import data from your Zendesk to a mass email tool, but it takes a lot of time? We suggest using Proactive Campaigns for Zendesk as it was created mainly for Zendesk and integrates perfectly with Zendesk Support.
Trusted by the biggest retailers worldwide:
Use cases of Proactive Campaigns for Retail Industry
Make every client aware of your sales, discounts, and more
Effortlessly promote your products with Proactive Campaigns for Zendesk. Filter your Zendesk contacts to create a customer list, design an engaging email, choose ticket status, and set the assignee. Schedule the campaign or send it instantly. Track who hasn't replied or viewed the email with the Email Tracking app, and send follow-ups as needed. Proactive Campaigns will collect replies in tickets, and you can delete all tickets in one click if they're no longer needed.
Collect customer feedback and improve your service
Customer retention is key in email marketing. With Zendesk and Proactive Campaigns, support reps can easily thank loyal customers, offer rewards or discounts, and send post-purchase emails with order details or tips. The app also helps gather customer feedback for improving services and segmenting audiences. Proactive Campaigns organizes all replies and ratings in a user-friendly format like tables or pie charts.
Set up drip campaigns
For retailers, drip campaigns can be highly effective in nurturing leads, encouraging purchases, and retaining customers. Here are a few examples of drip campaigns tailored for retailers:
1. Welcome Series Drip Campaign
Introduce new subscribers to your brand, products, and values.
2. Abandoned Cart Drip Campaign
Encourage customers who have added items to their cart but have not completed their purchase.
3. Post-Purchase Drip Campaign
Enhance customer satisfaction, encourage repeat purchases, and gather feedback.
4. Loyalty/Rewards Program Drip Campaign
Engage customers with a loyalty program and encourage them to earn and redeem points.
5. Re-Engagement Drip Campaign
Re-engage inactive customers who haven't purchased in a while.
Zendesk® Marketplace Numbers
retail institution users
Installs
Reviews
Ratings
The app’s most killer features
Email drip campaigns
Send emails at certain times to specific individuals natively from Zendesk.
Audience segmentation
Organize customer groups according to interests or upload a CSV file.
Placeholder validation
Ensures you’re using the Zendesk® placeholder correctly every time with blue indicator.
Get started with a 7-day free trial
Install Proactive Campaigns today to seamlessly connect your marketing automation with customer service communication.
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Use Proactive Campaigns with Email Tracking for best results in email marketing!
Enhance your stats by installing both apps to track all email openings. With Email Tracking, you'll know the best time to respond and launch your next email marketing campaign. It perfectly complements Proactive Campaigns, helping you decide when to follow up.
Add to your Zendesk®
Why you should trust us
Enhance customers’ loyalty with Proactive Campaigns
Deliver newsletters, updates, or promotions directly from Zendesk Support and connect with your audience like never before.
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