Terms of service

APP TERMS OF SERVICE AND CONDITIONS OF USE

Proactive Campaigns
Email Tracking
GDPR Compliance
Purge My Zendesk
NPS and Survey
Sanction Check

Proactive Campaigns

Last edition 30/11/2023

These Apps Terms of Use and Conditions of Use (hereinafter - the "Terms") are a legally binding agreement between User (hereinafter - "User", "You") and PE Dmytro Lazarchuk, supported by the GrowthDot (hereinafter - "Company", "We").

These Terms govern your access and use of this Application (hereinafter - the "App"), as well as all text, data, information, software and other content (together "Content") and services (hereinafter "Services") on Zendesk (hereinafter "Zendesk", "Platform").

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

Before using this App, we recommend you read these Terms in detail. By installing this App, you agree to these Terms, and you agree to comply with and be bound by any applicable specific, supplemental or third-party licenses or terms while using this App.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

If you have questions or complaints with respect to these Terms or the Content as well as the Services, find a Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

We reserve the right to make any changes to these Terms. To keep aware of any current changes, we recommend you pay attention to the notifications you receive directly through the app or via your email address.

We may also update, change, suspend or discontinue the use or even existence of this App. We will warn you about such change, discontinuation or suspension with a 30-day prior notice via notifications in the App and incoming emails.

Subject

The App – Proactive Campaigns – is designed to easily segment customers and send them automated e-mails in one click. The User may determine targeted groups and send customized messages to customers based on their interactions with their business. The User also has the option to postpone the time of sending the email.

Content and Communication

We try to maintain the Content of the App for our Users to the fullest and most accessible extent. We also make our efforts to ensure the authenticity and relevance of all materials. By using this App, you agree to receive emails and notifications from us by electronic means based on data we have received from you personally and / or from public sources. The ways we collect and process your personal data we use to communicate with you and to receive your consent to, you can find in Growthdot Privacy Policy.

Intellectual Property

Trademarks, marks for goods and services, brands, logos registered in accordance with applicable law and copyright objects (texts, visual images, etc.) posted on the Platform are the property of the Platform or the Clients of the Platform. Nothing may be construed as the right or permission to use any of the trademarks, as well as any other material posted on the Platform, without the consent of the Platform as the copyright holder.

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your payment of applicable subscription fees, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Provide the list of criteria to easily segment customers.
Establish mechanisms to send massive, automated emails, track customer responses automatically as well as enable automated ticket tagging.
Grant the possibility to create e-mail campaigns, pin lists and CVS file, check the status or make an assignment.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/proactive-campaigns/ to read more about the Plans available.

Additionally, we oblige not to share User’s personal information with the third parties as well as with the Platform. We have the right to check and review User’s personal information on the matter of belonging to the User. If we have substantial reasons to think the information does not belong to the User, we will immediately suspend to provide Services until the User refutes. We also reserve the right to stop providing the aforementioned Services partially or in full if it contradicts the applicable law.

User’s Rights and Obligations

As a User you agree to use the App only for the purposes permitted by the Terms, Platform policies and any applicable laws; provide reliable data concerning your personal information; understand your sole responsibility to protect confidentiality of your password, email address and other data you share during your use of the App; respect users’ rights as well as their privacy while using the Platform.

As a User you are also responsible for the data you provide and for the security measures uploaded on your device while using the App. The User shall bear main responsibility for the data of their customers, including but not limited to the maintenance of lawful bases for customers’ data processing via the App and Zendesk.

The User is responsible for setting the respective criteria to segment customers, track their responses, define the list of tags subjected tickets. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. The User is entitled to a 7-day-trial-period. To use the functionality of the App after the trial period is expired, the User is subject to a subscription fee payment, which shall be performed on regular basis (monthly\yearly) online according to the information provided on the screen. The subscription fee differs from the Plan the User has chosen. The current subscription fee prices for each Plan are available at https://growthdot.com/proactive-campaigns/.

Your non-use of the App and change Plan into the cheaper one cannot be considered the grounds to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the subscription fee payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

We shall not be liable for any direct or indirect damages, costs, losses or liabilities incurred as a result of your access, use, inability to use or modify the Content of the App. We are not responsible for the support of the material specified on the Platform, as well as for making corrections, updates or complete or partial changes. All materials on the App may be changed without prior notice to Users.

General disclaimer

Use of this App as well as the Content and the Services are at your own risk. Everything in the App is provided to you on “as is” and “as available” basis without warranty or condition of any kind. The potential risks during your Use of the App may result in any of the following: failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct or theft, destruction, alteration of your data or unauthorized access to records; loss and damage of accuracy, suitability or currency of any information of the App, the Services or any of its Services related products (including third-party material and advertisements on the App); unexpected costs incurred as a result of your using the App, the Services and\or the Content; services in respect to links which are provided for your convenience on the App during your using the Platform.

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

The Company in the process of carrying out its activities is guided by the laws of the United States. Any disputes or claims that may arise in connection with or as a result of using the App will be resolved in accordance with the rules and regulations of applicable law by the courts of the State of California.

Users who use, download, install the App, being outside the US, additionally agree to comply with the laws of the host country and to be liable within the limits set by the applicable law. The Company also reserves the right to restrict the content of the App to any person or specific geographical area at any time without prior notice to the User.

Other

These Terms, together with Growthdot Terms of Service constitute the entire agreement between the User and the Company. By these provisions, we confirm that there are no contractual obligations or provisions other than those clearly stated in this agreement.

If any provision of these Terms becomes invalid or is deemed invalid, the remaining provisions shall remain in force as before and shall act as if the provision were declared invalid or unenforceable, never contained in these Terms.

To the extent that these Terms conflict with Platform’s Terms of Use and\or other related documents that govern the use of the Platform, Zendesk Terms of Use will prevail with respect to your use of the App on the Platform.

Email Tracking

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – Email Tracking – is designed to track emails, starting from time emails have been opened, what device the User’s customer use to open email to statistics and tracking-off setting for customers of GDPR&CCPA-subjected area. The User can receive notifications and reminders as to the emails and tickets sent, analyze the customer preferences based on the accurate data.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Track the emails sent on the User defined criteria.
Collect and analyze information about the emails.
Provide the User with in-depth statistics.
Grant the opportunity to suspend\prohibit tracking User’s customers in GDPR&CCPA-subjected area.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/zendesk-email-tracking/ to read more about the Plans available.

User’s Rights and Obligations

The User is responsible for defining the criteria for further tracking and any other settings available in the App. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

Termination

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

GDPR Compliance

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – GDPR Compliance for Zendesk – is designed to quickly and easily process the User’s customer request about their data. Specifically, the App can anonymize, delete and retrieve data, prepare customers’ data for downloading. The User receives the tools to make their use of the Platform GDPR compliant.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Anonymize User’s personal information they shared on the Platform.
Delete User’s personal information they shared on the Platform.
Send as well as upload anonymized User’s personal information to the User in the CVS file.

The exact list of obligations may differ depending on the Plan the User has chosen. Please refer to https://growthdot.com/gdpr-compliance-for-zendesk to read more about the Plans available.

User’s Rights and Obligations

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the subscription payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

Purge My Zendesk

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App – Purge my Zendesk – is intended to provide the service of one-click data destruction. The User determines data categories to delete, presses the respective button and the groups of data are easily and quickly erased from Zendesk. The app is aimed at ensuring compliance with privacy and safety standards by removing customer data, previous activities, outdated information with no purpose to further storage.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your payment, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main obligation to permanently delete User data from Zendesk, in particular tickets, users, and organizations. The amount of data to delete shall be determined by the User. Once deleted data cannot be restored.

User’s Rights and Obligations

The User is responsible for determining data categories, which will be subject to deletion. Failure to determine the data carefully may result in destruction the data you need to.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. To use the functionality of the App on Zendesk the User is subject to a one-time payment after App installation. The payment shall be performed online according to the information provided on the screen. Your non-use of the App cannot be considered the ground to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

You may terminate this Agreement anytime. Your discontinuation of the App use, absence of the payment or request to stop your use of the App are considered as a termination of this Agreement. Termination of the use of this App does not influence your use of the Platform.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

NPS and Survey

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Subject

This App - NPS and Survey for Zendesk – is designed to provide the services of in-app surveys, feedback, and rating forms to maintain continuous interaction with the customers and create up-to-date snapshots of their preferences. The User determines which survey to use, sets filters on who can access the results, what language to translate the results into, what reports to prepare, adds branding, and more.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Responsibilities

Subject to your compliance with these Terms and your regular subscription payment, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

By the User’s request, upon their permit and on their behalf, we also take the main following obligations to:

Provide the User with 4 types of Zendesk survey forms, multilingual content.
Collect and schematically depict the results of surveys.
Prepare in-app reports, space for notes and branding.

User’s Rights and Obligations

The User is responsible for determining the aspects of the survey, including but not limited to the subject, target audience, language, and other indicators, permitted by the functionality of the App. Incorrect definition of the criteria may lead to distortion of statistics data.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Payment terms

App installation is provided for the User on a charge-free basis. The User is entitled to a 7-day-trial-period. To use the functionality of the App after the trial period is expired, the User is subject to a subscription fee payment, which shall be performed on regular basis (monthly\yearly) online according to the information provided on the screen. Your non-use of the App cannot be considered the ground to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

If you terminate the Agreement during the valid subscription period, the payment does not credit back to your account.

Limitation of liability

General disclaimer

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).

Jurisdiction and applicable law

Other

Sanction Check

Last edition 30/11/2023

The Terms contain very important information regarding your rights and obligations as well as conditions, limitations, disclaimers of warranties and exclusions that might apply to you.

If you disagree with these Terms, we ask you to stop using this App, uninstall and delete copies of Content (if any) in your possession.

By accepting these Terms, you acknowledge that you are at least 18 years old and are of full legal capacity to use the Services stated herein. If you do not meet the age requirements, we ask you to cease the use of the App. The age criterion is requested due to legitimate interest and is not stipulated by discriminatory grounds.

These Terms were originally drafted in English. If there is any conflict between the English version of these Terms and a version translated into another language, the English version shall prevail.

Content and Communication

Intellectual Property

In case of unauthorized infringement of copyright and other intellectual property rights, the User is liable in accordance with applicable law on protection of intellectual property rights.

Our Purpose and Responsibilities

Subject to your compliance with these Terms and your payment of applicable fees regarding the amount of your requests, we hereby grant you, for your personal and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services and the Content and to download and install a copy of the App on a permitted device that you own or control.

The purpose for us providing the Services is to grant our User an access to the information regarding the presence of certain persons or companies under sanctions. Such Services are provided in accordance with the public interest and are not stipulated by the purpose of defamation or discrimination.

Upon the User’s request, we also take the main following obligations to:

Provide information concerning the subject matter of the User’s request.
Send information we found on the subject of request to the User in the CVS file.
Notify users about the possible changes to these Terms.
Warn users about inaccuracies, ambiguities, and discrepancies of the information they receive as a result of request.

Additionally, we oblige not to share User’s searching history with the third parties. We reserve the right to stop providing the aforementioned Services partially or in full if it contradicts the applicable law.

User’s Rights and Obligations

As a User you agree to use the App only for the purposes permitted by the Terms, Platform policies and any applicable laws; understand your sole responsibility to protect confidentiality of your password, email address and other data you share during your use of the App; respect users’ rights while using the Platform; use the information you receive as a result of your request to the extent permitted by applicable law.

As a User you are also responsible for the data you provide and for the security measures uploaded on your device while using the App.

The User is responsible for determining the aspects of the request, permitted by the functionality of the App. Incorrect definition of the criteria may lead to distortion of received results.

The User is entitled to receive the services available at the App and use them accordingly on the terms enshrined herein.

Public interest

The information the User receives as a result of their request is provided on the legitimate grounds of public interest. The initial essence of public interest we use in this policy does not differ from its original meaning in all democratic societies and may be regarded as welfare or well-being of the general public.

The information we provide upon the User’s request is public. With the help of open sources, we generate information, which has been previously verified by the state authorities of the relevant jurisdiction, in which the person under sanction comes from or resides. We do not create, possess, alter, adapt or affect the information contained in the sanctioned list.

Payment

App installation is provided for the User on a charge-free basis. The User is entitled to 10 free requests. To use the functionality of the App after 10 free requests have expired, the User is subject to payment, depending on the desired requests amount online according to the information provided on the screen. The payment differs from the desired requests amount the User has chosen. The prices for requests are available at https://growthdot.com/pricing/.

Your non-use of the App the ground to reverse the payment back. Should you have any issues with payment processing, please refer to Contact us form at our official website or write us an email at [email protected] or call us by +18888667471.

Termination

If you terminate the Agreement during the period, you have previously paid, the mentioned payment for unused requests does not credit back to your account.

Limitation of liability

Nothing in these Terms can be considered as a guarantee of accurate and up to date information you receive as a result of your request. The Company bears no responsibility for the accuracy, credibility and reliability of the information contained in the sanctioned lists.

General disclaimer

Use of this App as well as the Content and the Services are at your own risk. Everything in the App is provided to you on “as is” and “as available” basis without warranty or condition of any kind. The potential risks during your Use of the App may result in any of the following: failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct or theft, destruction, alteration of the data or unauthorized access to records; loss and damage of accuracy, suitability or currency of any information of the App, the Services or any of its Services related products (including third-party material and advertisements on the App); unexpected costs incurred as a result of your using the App, the Services and\or the Content; services in respect to links which are provided for your convenience on the App during your using the Platform.

You acknowledge that we hold no liability to you as a result of any conduct you experience on the Platform or misuse of your Content by any party (including other users).