How to Anonymize Data in Zendesk with the GDPR Compliance App
Need to hide customer data in Zendesk without deleting it? This video shows you exactly how to use the GDPR Compliance app to anonymize personal data—individually or in bulk—while staying compliant with GDPR and CCPA.
What you’ll learn:
- What anonymization is and how it differs from deletion
- How to set up presets for consistent data processing
- 3 simple methods to anonymize user and ticket data
- How to process data in bulk or individually
- How to find and track anonymized items easily
Quick Guide
1. Create presets:
Go to Settings > Process Preferences > Anonymization. Check the data you want to anonymize and save your preset.
2. Anonymize data via:
- Ticket (from the sidebar app panel)
- User profile (click “Process the User”)
- User/ticket lists (bulk processing from List View)
3. Track results:
Processed items are tagged so you can easily find them later.
This tutorial walks you through each step visually. It’s fast, simple, and helps you stay compliant without jumping between pages.
