How to Create an Automation for Mass Email Sending in Zendesk Support
Automate repetitive ticket tasks effortlessly using Proactive Campaigns. This video guides you through creating powerful automations that streamline your Zendesk workflows, allowing your team to focus on delivering exceptional customer support.
Learn how to:
- Build targeted user lists based on custom fields
- Choose between automation types to control email frequency and avoid over-messaging
- Schedule delays to space out communications for better engagement
- Create personalized emails or use templates
- Automatically update user or ticket custom fields and add tags for better organization
- Activate your automation and let it run on autopilot
Automation examples
- Send a follow-up email 3 days after ticket resolution to gather customer feedback
- Tag users who haven’t contacted support in 6 months for a re-engagement campaign
- Automatically update the subscription status field after a support interaction
- Notify your sales team when a VIP customer submits a new ticket
Automation isn’t just a buzzword — it’s your new secret weapon for faster, smarter support. Ready to level up your Zendesk game? Let’s dive in!
