How to Create Views in Zendesk?
Views in Zendesk Support let you organize and prioritize tickets based on specific conditions, making it easier for agents to focus on what matters most.
In this video, you'll learn how to:
- Access and navigate the Views tab in the Admin Center
- Create a new view with a custom name, description, and access settings
- Set filtering conditions like ticket status, channel, or group
- Customize the ticket layout using formatting options (columns, grouping, sorting)
- Assign views to specific agent groups for personalized workspaces
Why does it matter?
Custom views help your team cut through ticket clutter, respond faster, and never miss a critical case, especially when handling high volumes or multiple channels.