How to Delete Attachments in Bulk with the GDPR Compliance Add-on - Free Up Zendesk Storage
Running out of space in Zendesk? The GDPR Compliance app’s Attachment Redaction add-on helps you remove unnecessary files without affecting the rest of your ticket data.
In this video, we’ll walk you through how to configure redaction settings, process single or bulk requests, and keep your account clean and compliant without overpaying for extra storage.
✅ Quick Guide
- Check your storage limits – Go to Settings > Available Add-ons.
- Set your preferences – Choose to redact all attachments or skip inline ones, + you can now include or exclude specific file types.
- Redact from individual tickets or users – Start the process directly from the ticket sidebar.
- Redact in bulk – Create user/ticket lists, filter inactive ones, and launch GDPR processes.
💡 Need more storage? Purchase 50, 100, or 150 GB—or request a custom amount.
Fast, flexible, and fully integrated with Zendesk—this is the smarter way to manage attachments.
