How to Delete Tickets of Suspended Users in Zendesk - GDPR Compliance Demo
Keeping Zendesk clean and compliant is easier when you know exactly which data needs to be removed. And suspended user tickets are a common source of unnecessary clutter. Suspended users can’t create new tickets, but their old ones still remain in your account, consuming storage and potentially creating GDPR retention issues.
In this video guide, we show you how to quickly identify and delete all tickets submitted by suspended users using the Combined Lists feature in the GDPR Compliance app.
Here’s what the video covers:
- Where to find the Combined Lists page inside the GDPR Compliance app.
- How to select the automatic predefined list: Tickets whose requester is suspended.
- Loading the list and reviewing the ticket results.
- Processing a GDPR request to safely delete the selected tickets.
Whether you're maintaining a clean workspace or ensuring full compliance with retention rules, this quick process helps you remove outdated and unnecessary data with confidence.
