How to Free Up Zendesk Storage - Remove Large Attachments with GDPR Compliance

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Freeing up Zendesk storage doesn’t have to be complicated. With the GDPR Compliance app and its add-on, you can quickly remove bulky attachments and keep your helpdesk running at its best. This video walks you through the process step by step so you can clear space without losing important ticket data.

Quick guide to removing large Zendesk attachments

1. Go to Settings > Process preferences and select Redact Attachments.
2. Create a preset (e.g., Large media files) and add conditions for file types like videos and images.
3. Start a new process, choose Redact Ticket Attachments, and apply your preset.
4. Launch the process to remove heavy files and free up storage instantly.

Use this method to save on Zendesk storage costs while keeping your workspace clean and efficient.